Edit again. For those also having difficulty it is worth noting that there is an ongoing case being built against them by other tenants in the same boat via local government. Contact your MP! I hope you do not read this too late. Edit. Now being evicted. This is exactly why I waited within my statute of limitations. Whoever rents from them avoid like the plague, they also put me back in touch with the abusive staff member today. The worst experience I've had renting and this is the fifth property I have. Go to literally anyone else. They have lied from the very start of our tenancy. It's very obvious we are being moved to avoid necessary work being done on the property that should have been highlighted previously but JS did not do their jobs. I know for a fact the landlord has been qouted considerable sums to bring the property to a decent standard. Whoever moves into Friday Bridge be warned. Original post - Firstly have to say absolutely no issues with the lettings team however the block management has cost myself and partner hundreds due to them not meeting their own agreements. My contract details explicitly that all appliances must be checked and working before we move in, they were not and I even have in writing that they never check these despite contract, the worst one being the Fridge Freezer which instantly destroyed the £50 worth of food I bought from my old property and all the food I bought first day as it in fact heated the space instead of cooling. We reported this two days later as we discovered this 24th Saturday night and it would have cost us on the out of hours service to do report on the weekend. Baring in mind, this should have already been checked as detailed in black letter of the law, they are out right ignoring that despite the contract terms stating with no doubts that it should have been working and inspected prior, the contract also details that the landlord should cover any costs incurred from this not working, I believe JS should cover these costs as they have not met the landlords agreement of maintaining his property, I am writing to him myself with a list of multiple failures and I hope he demands some of his payments back as what he has paid for has not been provided. So far JS have ignored their own complaints procedure and insultingly only offered £50 reimbursement after already being offered prior £10 per day per person, whilst refusing to acknowledge their own contract terms and how they have failed myself and the landlord by incurring these charges. They also have no sense of reasonable timeframes. Apparently 12 days is an acceptable wait for replacement key item that should have been provided with the property, despite finding multiple same day delivery options myself also. It would have been considerably cheaper for me to buy a brand new fridge freezer given the costs of eating out and takeaway that they are refusing to cover despite contract and advising to do this as costs would be supposedly covered. It is by no means acceptable, they aren't even offering to cover 50% of the charges and have openly stated they do not meet their own contract terms. They have also left this complaint so long despite stressing urgency that I now will not be able to pay my bills incurring further charges and due to those being council bills auto summons will no doubt be issued also. It is at this point I am glad that I have legal cover as it will definitely be needed if I am summoned and I will stress chain of causation based on failure of contract. Edit. Having queried this with the legal advice provided with by insurance I am advised to take further if the response is unacceptable. My case is in their words straight forward and supported by their own supplied inventory, the staff email stating they don't follow contractual checks on any property yet alone mine, and contract terms not being met are all challengeable. I was also advised to raise to ombudsman which I have already began the process of.