Like another person, if I could rate this company less than one star I would. Absolute worst service I have ever received in my entire life. There is absolutely no communication between anybody who works here. Luke Lancaster is the laziest person I have ever come across. He dealt with myself and my husband in the beginning of our tenancy. He didn't send our welcome package until I emailed him twice asking where it was as we needed to pay rent, it didn't arrive until the day before our rent was due. He never sent our inventory until I asked numerous times where it was, when we sent it back we never received a copy of it. After our tenancy had been going for 3 months, I never ever heard from Luke again despite the fact he still worked there, even after sending him numerous emails about important subjects. I then dealt with Sam Lloyd who was also good in the beginning and then also became completely unresponsive to every email I sent. The company is completely money hungry. They were unclear about move in costs and we had to pay £120 each just to apply even if we didn't get the property. We had to pay a shortfall which was fine, however they tried to overcharge us this by a month. Our tenancy ended in June, 2017. I contacted Sam asking about our deposit, she assured me our deposit had been released and would be in our accounts very soon. A week later a lady who I have never spoken to before contacted me and told me my rent was overdue and needed to be paid. WE HAD MOVED OUT A MONTH BEFORE and their account lady had no idea. She informed me the deposit never got released (Sam had just lied and done nothing). We were then finally given our deposit back, however it was short £266. I messaged Sam and Luke multiple times about this with no reply. Finally, my husband messaged them threatening legal action. Sam eventually replied around 2 weeks later and finally another 2 weeks later we have all our money back. If I had not been as onto it in terms of paperwork with this company they would have stolen almost £500 from us and never bothered giving it back. I have never been more happy in my life to end this tenancy and never have to deal with these; rude,lazy, money hungry people ever again.

A V O I D ! Perspective new tenants were shown around our property without our permission at least twice. We were out of the house and neighbours told us they had seen viewings take place. Workmen entered the property with no notification. I was upstairs recovering from an op when I heard two guys in my kitchen. This happened a few times over the two years we rented through them. Regular inspections wouldn’t happen, we would wait in and no one would show up. However the landlady was told they had inspected. We moved in with no working shower, the landlord had requested that this was fixed and Banisters told them it was. I made sure I was present for the check out inventory, we repainted the whole house, fitted new bulbs, spent about a week making the place more clean than when we moved in and the inspector got me on dust on the top of a hanging light bulb in the garage 😒 needless to say we did get our full deposit back...but I would never say a good word about this company! Absolute cowboys! 😡

If I could rate them less than one star I would. The most pathetic agency I have ever dealt with. In Bicester the agency use to be called Tobin & Jones and I was dealing with Sophie Moore as our property manager and everything was fantastic. Now it is called Bannisters and Chris Mackey is the worst property manager I have ever dealt with. They tried to incrase the rent without informing the landlord. They are rude and unhelpful. Thank God, I have managed to get in touch with the landlady whom is really helpful. The worst agancy around!!! Highly not recommended!!!

Unhelpful and unprofessional. Go elsewhere and save yourself the time and energy of using Bannisters.

Just stay away from these agency. They just want ur money. They're rude and unhelpful. And there are hidden fees. Worst people I've met in my life

Well what can I say about Bannisters..... Probably the worst customer service and support I have ever experienced in my life. Staff are rude and unhelpful so if you are considering renting a flat with them, think again. So many problems with the flat I'm currently in that I have reported over and over again and still they are appalling slow to react. The staff almost have a bullying mannerism and an unpleasant air about them that can make you feel quite uncomfortable. You feel like you are constantly battling with them. What an awful 6 months.

The worst estate agents I have ever come across, rude and unprofessional staff. A complete joke! We have heard from so many people that they have had the same or similar experiences and are renowned in Bicester for their poor service.