Like another person, if I could rate this company less than one star I would. Absolute worst service I have ever received in my entire life. There is absolutely no communication between anybody who works here. Luke Lancaster is the laziest person I have ever come across. He dealt with myself and my husband in the beginning of our tenancy. He didn't send our welcome package until I emailed him twice asking where it was as we needed to pay rent, it didn't arrive until the day before our rent was due. He never sent our inventory until I asked numerous times where it was, when we sent it back we never received a copy of it. After our tenancy had been going for 3 months, I never ever heard from Luke again despite the fact he still worked there, even after sending him numerous emails about important subjects. I then dealt with Sam Lloyd who was also good in the beginning and then also became completely unresponsive to every email I sent. The company is completely money hungry. They were unclear about move in costs and we had to pay £120 each just to apply even if we didn't get the property. We had to pay a shortfall which was fine, however they tried to overcharge us this by a month. Our tenancy ended in June, 2017. I contacted Sam asking about our deposit, she assured me our deposit had been released and would be in our accounts very soon. A week later a lady who I have never spoken to before contacted me and told me my rent was overdue and needed to be paid. WE HAD MOVED OUT A MONTH BEFORE and their account lady had no idea. She informed me the deposit never got released (Sam had just lied and done nothing). We were then finally given our deposit back, however it was short £266. I messaged Sam and Luke multiple times about this with no reply. Finally, my husband messaged them threatening legal action. Sam eventually replied around 2 weeks later and finally another 2 weeks later we have all our money back. If I had not been as onto it in terms of paperwork with this company they would have stolen almost £500 from us and never bothered giving it back. I have never been more happy in my life to end this tenancy and never have to deal with these; rude,lazy, money hungry people ever again.