Have used this agency for many years under its different names to rent our house out. It has been a struggle and communication has gone through peaks and troughs. Have just found out that they gave permission for a neighbour to build and alter the boundary of the property without even talking to us. It’s fortunate that the neighbours seem civil people who are now planning on putting the garden right. I can’t recommend them to landlords. They previously allowed the house to get in to a really rundown state telling us it was in good condition when it wasn’t. So, landlords and tenants be a little wary. And be aware that if you think the landlord is being arrogant it is possible that they just aren’t being told what’s going on.

Loathed to even give one star, wish there were minus stars to select. Obviously over inflated fees ahead of the change in the law. Very rude or at best abrupt staff when any disagreement happens. If you must deal with them get everything in writing as verbal agreements may later be denied. Plenty of other letting agents in Bicester to use.

I am literally disgusted at the treatment my family have recieved renting a property from your company specifically Aylesbury branch. They basically insulted us by saying we left the property smelling of dog. We have followed the contract and had the place deep cleaned (end of tenancy) dry cleaned the curtains. Repainted a room with silk paint instead of the emulsion that was previously there. We fitted new fire alarms. Fixed the shower door filled several holes in the walls that were there when we moved in (pictures as proof) but the letting manger at Aylesbury said WE left holes in the walls. When we got served our notice to leave out of the blue lettings management was so rude when we told them we had to stay there until they served us a court notice which we were told to do. As if we didn't feel bad enough but unfortunately we can't make two children homeless because we feel bad. If the "smell of dog" was going to cause a problem, why allow a dog in the property? Our dog smelling of dog is not our fault. I find it strange there's such a strong smell of dog even though everyone else can only smell fresh paint. When we asked where's our deposit or have you even heard anything my husband was met with no answers. Alexander and co are very blase with such large amounts of money needed for two children because we're now out of pocket.

Disgraceful company. Rented a property from them for 4.5 years. They told me I owed rent which I argued but paid anyway (stupid I know) now they’ve decided I overpaid rent but they’re going to deduct some of what they owe me due to a debt on the meter which occurred after I left the property and after I had closed my EDF account. Even with proof they are still trying to hold on to money which is rightfully and legally mine. Not only that my children and I were made to live in an incredibly damp flat which I complained about for 4 years, my stuff turned mouldy, even the bathroom lino ....they eventually listened and sent someone to check. A bad leak was subsequently found under the bath which had caused all the damage. Even now they are trying to withhold £290 of my deposit for “damp damage” which they ignored for years. It’s currently in dispute with the deposit company. NEVER EVER RENT FROM THEM

My experience with Alexander & Co has been abysmal. Rude staff across 2 branches that I dealt with, zero communication, not following their own procedures and being untruthful. Incredibly disheartening & disappointing.

Lets hope the takeover by Alexander and Co makes wholesale changes because Bannisters are by far the worst letting agent I have ever had misfortune to deal with. We love the area and have great neighbours and do not really want to leave, but their level of customer service and engagement are almost non-existent. We have been at the property a while and have struggled since day one to get anything out of them, the house wasn't handed over in decent order and it their completion rate on reported defects is less than 25%. Getting information from them is almost impossible unless they will make some money out of it. Avoid at all costs

Horrendous management. Irresponsible, rude and dishonest. Will never use again.

The worst estate agents I have ever had to deal with. Outright lied to us about charges and fees when specifically asked about this until it came up in our bill. Reassured us certain things such as fire alarms and weeds would be repaired/cleared before moving into the property and nothing was done. Useless.