I advice everyone to find another agency. My situation was the same as a lot of individuals, at the beginning of the tenancy it was great, really friendly people but once I signed the tenancy agreement they changed. Last year, early December 2019 time frame approx. 1 month after I moved in, my heater and hot water stopped working. I emailed my agency to see if they can have someone fix it and I did not a get a respond for 4 days. So for 4 days I was showering in cold water and the house was freezing cold. If you let with them just know they are terrible at responding just recently I moved out of the house i was letting from them and I felt I was being scammed I emailed the agent called Vicky that I thought the amount of money taken from my security deposit was too much. She provided me SOME receipts but Once I asked her to provide me with receipts of costs they were taking from my deposite she immediately stopped responding. It’s been a week and I have emailed her 3 times and still no response. To sum it all up for you guys, they have terrible customer service and if you let from them, they will most likely take most of your security deposite. Branch manager if you see this send me your email. I still need to discuss my security deposite issue and hopefully this way I can get a respond from you agents at Alexander & co. Thank you.NegativeResponsiveness, Quality, Professionalism

Everything perfect until you need their help. Boiler failing to start every day - no response in 3 months. Electrical repairs done, but they broke the lighting in one of the rooms - no response in a month. Gutter needing repair reported in self check app - no response in 2 months.

Better communication, I have repeatedly asked for my keys to be returned but I have had no acknowledgement and certainly no keys.

I rented a house with a friend and at first there was no problem with the agency, but at the end we received the report from the company about the house, which we have kept in perfect condition. The report indicates that the cleaning with the house when we moved in was professional, but the cleaning that was done for the moved out was only clean. Is important say that my friend was duty manager in a cleaning company that works in one of the best known places in England, so we know the standards of "professional cleaning" which for them is just "clean". There was absolutely nothing that the agency considered professional cleaning. This is just disappointing.

If I could give 0 stars I would. We sold our house through Alexander as a house we wanted was for sale with them so felt it was easier. Everything was fine at the beginning but once it was on the market and we had like 3 viewings, there was no interest in selling it. One person viewed ours and wanted it but had to sell their house still but to Alexander that meant 'someone wants it, let's not bother anymore'. During the pandemic, our house sale fell through yet we didn't find out through our own agents who were Alexander. We had a weekly courtesy call from the estate agents we were buying through but not a peep from Alexander, the estate agents we are paying. When we resold, we complained so suddenly they took an interest for about 5 minutes. When we exchanged contracts and were agreeing move dates, I was doing all the leg work and heard absolutely nothing from Alexander. Since talking with others, I have not heard anyone with one good thing to say about this company. I can't believe I had to pay them nearly £4000 yet the other estate agents helped me and kept in contact with me far more. This is only a snippet of the issues we had so you can only imagine how stressful our move was. An embarrassment of a company, please don't ever waste your time or money.

I would avoid going with this agent at all costs. They do not honour what was previously discussed/promised and are very unhelpful when you need answers. Use any other agent possible.

My partner & I dealt with Alexander & Co, who seemed to be very helpful and positive to start with. We were accommodating and very flexible to view a property that was a 2 hour round trip from where we lived, as were looking to relocate. We arrived in good time to the viewing, was shown around and were very pleased with what we saw. The property was advertised online as 1 small pet allowed - which we had a small dog and was assured by the agent showing us around that this would be fine with the landlord, as they had pets with previous tenants. We put in an offer very quickly after this, and ensured all relevant documentation and information was given to Alexander & Co. Things then took a drastic turn, as we were told our offer/application was being rejected by the landlord due to us having a small dog, which he wasn't considering for this property. On top of this, we were then told the landlord is ideally looking to sell the property (through a different estate agency), despite Alexander & Co. saying that the landlord is looking for long-term let.. "the longer the better" ... was told to us during our viewing Whether the landlord was playing the agencies against each other, or Alexander & Co. had entirely missed the mark on their information, or tried to cover up on behalf of the landlord, it doesn't look good on any parties involved. Be wary when dealing with them.

If you are a tenant, do not go to Alexander & co. A horrible agency that cares only Of landlords and how to make them richer, but it cares nothing about tenants and actually humiliates them and treats them like dirty rubbish. Now I have bought a house, but should I move, I will never ever ask to Alexander & co.

Any company that is linked with Bannisters is a company you should never use. Any good reviews are because the staff were made to do them. You have been warned. Don't moan when they let themselves into your home without permission. My wife was in bed once and luckily the latch was on as they tried to enter. I warned them that I would call the police if it happened again. It did!

If this is how they treat the tenants.... imagine how they treat their staff !!