Dear Sarah I am very surprised to see your review with no comments? I have checked all of our records and I can find absolutely no record of you as an applicant, a tenant or a landlord? Or even that you have ever communicated with us. We are a completely new team and you will see from our most recent reviews we are being rated 5* as we take pride in the service we provide and we have made substantial changes within the team to ensure we achieve excellence. I would very much love the opportunity to speak to you about your experience and how you have connected with Bannisters so please do give me a call on 01869 324711 or email me personally at Renee.booth@bannisters-property.com Regards Renee Booth Branch Manager