You need to be very careful with choosing this agency.I have been with this agency 3 years.Last year's experience was very disappointing. For half a year waited to fix taps, did not get any reply. Until landlord contact me and I fixed taps myself. They are charging exit fee after contract is finished, not for repairings, just exit fee. And if you need a reference from them you will pay £30 per person which I think is ridiculous, in our case would be £90 for just to send an email.