(Former tenant) Things at the start of the tenancy lead us into a false sense of security about the quality of service from Zest. Into our tenancy the agent responsible for us changed jobs and we were left without a clear sense of who were to correspond with. Any comments we made fell on deaf ears. Emails were either completely ignored, or were responded to with empty promises of a return phone call/email, a brick wall has been known to be more responsive. On the rare occasions, we did receive correspondence, only 3/7 of the tenants were copied in. The landlords frequently showed up without notice multiple times, but despite being in breach of the contract, Zest did not care. The end of the tenancy you would've thought from the way we were handled they would've wanted to get rid of us asap, think again. It has taken us 41 days to receive a response for the return of our deposit. Their excuse "(They) returned from annual leave yesterday...this was not picked up in my absence"