So sorry to hear about your experience Joshua, I can assure you that this is not common place as you can see from our other reviews. I can only apologise that we had a system error on the day of your viewing which meant that it wasn't lodged in the diary; we did apologise to you and offered an alternative time, which we understood you were unable to do because you had to return to University, but we tried everything to accommodate a viewing for you. Once again we are sorry for letting you down on this occasion.