Webbers Estate Agents Barnstaple

We are tenants and letcheck performed the inventory and check-in on our move in date. Unfortunately, we are not satisfied with our experience and we did try to resolve our concerns with letcheck directly. At the time of check-in, letcheck provided us with two copies of keys for the front door of our flat but was unable to provide us with the two sets of access codes required to access our building. This was extremely odd given that the woman working for letcheck had to have entered the codes to enter the building to perform the inventory. We also asked her where the meters were located. She said she did not know but would be locating them after she was done in the flat. When we received letcheck’s inventory report several days later, all meter reading sections were left incomplete with the notation “Unable to locate”. According to the property management company, letcheck was supposed to have contacted them regarding any issues locating the meters. Of course, we then had to go to the trouble of locating them (a whole separate mess) and supplying the meter readings / information to letcheck so they could amend their report. Letcheck also did not provide us with the mailbox key or the key and access code for the electricity meter. Overall, our check-in process was incomplete and unsatisfactory. Notably, when the woman who performed the inventory and check-in responded to our complaint, she went on a whole narrative about how I showed up early for the appointment. It was completely beside the point and didn’t address our concerns, nor did it affect her ability to provide or do any of these things - she was there before I arrived and stayed after I left (thus she had the full amount of time to “complete” her tasks).

I wish I could give 0 stars. I ordered a fridge-freezer to be delivered. Took the day off work for it, and had my old fridge collected in the morning. I had a time slot from 8:47 - 11:47, gets to 1pm and because the driver was running behind schedule he made no attempt to deliver my product. He claims he "tried to contact me" which in reality was him phoning me and hanging up within a second. I was on my phone, saw the call come up, went to answer and he'd already hung up. That's not an attempt to contact me, that's making sure he has a log of trying to call when he really didn't. He didn't buzz my flat either. He also claimed there was no where to park even though just 20 minutes beforehand I had a van parked outside to take away my old fridge. I called the company who went on to say I would have to re-book for in A WEEK. I had my old fridge taken away already, the driver decided not to do his job, and I'm expected to happily wait a week without a fridge? They also wanted me to somehow change the roads and create a designated parking space, so I'd most likely have the same experience the next attempt with the driver claiming there's no where to park again. There is, it's just street parking, which the other company had no problem with. No thank you. Cancelled and got one same-day with Currys instead. It's a shame as I like to use Argos for big appliances, but I'm not risking using this company ever again. Even the people on the phone just kept repeating the same scripted lines with 0 care for how I'd been messed around. At the very least the driver should've come back later in the day, or the next day. To be asked to wait a week and probably experience the same thing again is disgraceful. Given the amount of reviews saying similar things I have no idea how this company is still in business. Absolutely shameful.

Terrible service DO NOT DEAL WITH THIS COMPANY. took a day off work Never turned up for delivery and no contact from them at all. Amateur cowboys

Delivered an appliance from Bosch. The email from the delivery company said they would phone in advance, unpack, take away packaging and check for damage. They didn't phone, refused to unpack and refused to take away packaging. They were rude and told me the email didn't say they would do so. They also got annoyed when i signed saying it was unchecked.

Spoke to a lady named Lindsay bad

Ordered a fridge freezer from Bosch like person before was given a time slot. After time went by I contacted the company many by phone only info they had at customer service was job needs to be by 2 people and nobody had even contacted me. The customer service team didn't even phone back after telling me they will. These companies need to use a better delivery company.w

Pleass pleasd AVOID AVOID!! Zero star if possible. Awful service, the driver claimed to have come to my property and "tried" to ring me but no answer at 7am. That's not true because I was up since 6am and getting my kids ready for school (didn't leave the flat until 8.30am) My phone was on loud incase the driver needed to contact me. We have disconnected our washing machine and now we have to wait 3 days for a re-delievry.

So I placed an order with hoover for a new fridge freezer- paid £35 for delivery on the Saturday. The morning of delivery i had a email with time slot and told ill get a phone call. Delivery slot was 0816 till 1016. Noticed time was getting on so checked on tracking to find it said " unsuccessful delivery " I have no way of contacting product care as they dont have a phone line active at weekend even though it tells me to contact them. I have been in guarding in the front garden so no way could I have missed them. No one has contacted me via phone ect. So I have no fridge freezer now I can use as old one been taken away. I has a load of shopping delivered I couldn't cancel due to it was out on delivery so thats all wasted. Lost a days work! I would stay fair away from this company. You need to learn a way for communicating with your customers at weekends if you going to off a service in that time period! Custom care is nonsense and dosnt exist.