So I placed an order with hoover for a new fridge freezer- paid £35 for delivery on the Saturday. The morning of delivery i had a email with time slot and told ill get a phone call. Delivery slot was 0816 till 1016. Noticed time was getting on so checked on tracking to find it said " unsuccessful delivery " I have no way of contacting product care as they dont have a phone line active at weekend even though it tells me to contact them. I have been in guarding in the front garden so no way could I have missed them. No one has contacted me via phone ect. So I have no fridge freezer now I can use as old one been taken away. I has a load of shopping delivered I couldn't cancel due to it was out on delivery so thats all wasted. Lost a days work! I would stay fair away from this company. You need to learn a way for communicating with your customers at weekends if you going to off a service in that time period! Custom care is nonsense and dosnt exist.