We are tenants and letcheck performed the inventory and check-in on our move in date. Unfortunately, we are not satisfied with our experience and we did try to resolve our concerns with letcheck directly. At the time of check-in, letcheck provided us with two copies of keys for the front door of our flat but was unable to provide us with the two sets of access codes required to access our building. This was extremely odd given that the woman working for letcheck had to have entered the codes to enter the building to perform the inventory. We also asked her where the meters were located. She said she did not know but would be locating them after she was done in the flat. When we received letcheck’s inventory report several days later, all meter reading sections were left incomplete with the notation “Unable to locate”. According to the property management company, letcheck was supposed to have contacted them regarding any issues locating the meters. Of course, we then had to go to the trouble of locating them (a whole separate mess) and supplying the meter readings / information to letcheck so they could amend their report. Letcheck also did not provide us with the mailbox key or the key and access code for the electricity meter. Overall, our check-in process was incomplete and unsatisfactory. Notably, when the woman who performed the inventory and check-in responded to our complaint, she went on a whole narrative about how I showed up early for the appointment. It was completely beside the point and didn’t address our concerns, nor did it affect her ability to provide or do any of these things - she was there before I arrived and stayed after I left (thus she had the full amount of time to “complete” her tasks).