Unfortunately a very disappointing experience. I chose to sell my flat through Michael Anthony as I had heard good things from people who had used them in the past. My flat was on the market for 6 months and did not sell. I appreciate the market is tough at the moment but communication from Michael Anthony was the most disappointing and frustrating part. Not once did anyone advise me about my options when the flat wasn’t selling or mention reducing the price, that came from a different estate agent who was selling a property I viewed. It really felt like there was a lack of care and proactive approach. I felt that I was always chasing for feedback after a viewing rather than Michael Anthony letting me know. I called Michael Anthony to raise issues that I was unhappy about but nothing changed and I have since withdrawn my flat from the market. No one asked why I was withdrawing or seemed too bothered about it.

Terrible agency. We are students here so they take advantage of us. No curtains in bedroom for first month. Both showers broke. Repairmen only came in when threatened with council action, in fact they rushed in 30 minutes before the council arrived. Broken cupboards, ants everywhere. Leaking ceilings with yellow liquid gushing through floorboards. This was our first ever rent but by God you'd have to mess up to get worse. Would put 0 out if 5 if there was an option.

Very bad experience, and the worst property agent I have ever seen. Unwilling to answer any questions from customers after the property is rented out. Deducted the deposit unfairly, need to contact the dispute resolution service get my money back!

Main complaints: 1.Aftersales team who ignore emails 2.Vendor informing EA sale had fallen through & not being told for a week 3.Not informing the vendor when I withdrew my offer My partner & I viewed a property & offered in Jan 2020. We dealt with Sam Stone, he was fine at the viewing- apart from giving incorrect figures when we asked about ground rent. We had no contact after the offer & dealt with aftersales. Email after email was ignored until May when I received an email to say Vicki James had left. I got back in touch with Sam. In the meantime, I sent a letter to the vendor with my number so we could work together. Everything unravelled in June when the vendor called and said her vendor was threatening to pull out if the process wasn't finalised ASAP. I worked closely with the vendor to push solicitors. Sam was aware. I last spoke to the vendor on Friday & messaged her on Monday & heard nothing back. I tried on Wednesday-still nothing. I emailed Sam to see if he had heard anything, he said no & he would keep trying. Sam then emailed on Thursday night around 8pm to say he still hadn't heard anything & that he was going to be away for a long weekend & if any of his colleagues heard whilst he was away they would call me. I received no call. I called on Monday, Sam ended up having to take an extra day off. I called twice on Tuesday & he didn't call back. I called on Wednesday & was told he wasn't in. I asked to speak to his manager. I'm not sure if I spoke to his manager or colleague but I explained who I was & then he said "oh yes, your sale fell through last week" I replied I hadn't been told this & asked when last week did this happen. He realised he messed up and said he couldn't see when they had been notified. Let's be clear. The two viable options are: 1.It fell through & Sam was notified before he went away but he didn't tell me 2.It fell through after Sam was on annual leave. One of the team was notified & couldn't be bothered to tell me Whichever one it is, is completely unacceptable. On a side note, the vendors vendor walked into their office & asked for a valuation & they managed to secure 40k higher. I don't have an issue with that, business is business. However the fact Sam's colleague tried to turn it around on the vendor by saying "she is really mad at us & is going to blame the whole thing on us but we didn't realise". The obvious deflection from taking responsibility for not telling me my sale had fallen through is ridiculous. I then text the vendor explaining I heard what had happened & if she could keep me updated on if she wanted to still proceed & find another property that would be great. She was a nightmare vendor & if I could give her a 1* I would. However the fact a reputable business didn't tell me for a week the sale had fallen through is disgusting. My partner & I decided we needed to look at other propertys & kept texting the vendor. Sam kept me updated even though he hadn't heard from the vendor. We found a new property via a reputable estate agent & I emailed Sam on the 8 July pulling out. I stated I wouldn't be messaging the vendor & he confirmed he would. I was surprised the vendor didn't message me to try and change my mind. I was even more suprised on 11 August when the vendor messaged me saying that she had secured a property and was good to proceed. I messaged Sam & said I don't know why the vendor doesn't know we have pulled out but I won't be messaging her. I got an email saying he had left the business and emailed the person in the message-Lewis Parker. He emailed me back very quickly saying he thought Sam did tell the vendor but will tell her. I received a text on 4 October from the vendor who had no idea we had pulled out. I emailed Lewis again and this time received no message back. I did text the vendor & told her. The way Michael Anthony & its employees behave is disgusting. I'm aware two people mentioned have left, however I didn't randomly get the two bad apples in the company. It says a lot that Michael Anthony think this kind of behaviour is acceptable.NegativeResponsiveness, Quality, Professionalism

Absolute disgrace of an estate agency. The list of issues is almost laughable at this stage. We are 5 weeks into our tenancy and still do not have a properly working shower, a window that we can open in the bedroom, a functioning washing machine, just to name a few. On the day of arrival I was shocked the see the level of dust that was left in the property (images attached), RMA refused to do anything about this and said it was down to us to clean, it was at this point we found out that we weren’t even provided with a hoover. It took them so long to provide us with one that I had to borrow one from the neighbour as I was waking up in the night coughing due to the levels of dust. The level of service has been appalling and I would strongly suggest against renting through RMA.

An agent is supposed to make life easier and not more difficult. I have had to chase the agency for my deposit every day for the last 10 days without any response. Dominic (the agent) ignores emails and you have to chase him by phone to get any sort of response and even then it is a struggle.

So rude, they hung up on me.

Came all the way to Oxford for a viewing and they didn't bother to show up, no response afterwards. Absolute time wasters.