If you rent from this agency, expect to get scammed out of your money at the end of the tenancy. RMA tried to deduct £1315 from our deposit (between 4 of us) at the end of the tenancy for cleaning, damages to the walls, left items and for light bulbs. Luckily, we had taken photos of the flat when we had moved in so we could prove that all of these things were there when we arrived. After MONTHS of stressful and extensive negotiation we managed to get them to redact everything except the cleaning costs. If we had not taken photos at the beginning of the tenancy they would have scammed us out of £1315 as we would not have been able to prove it. The flat was dirty when we moved in, and we cleaned it to at the least the standard that it was at the beginning of the tenancy (as is our legal obligation). However, RMA refused to redact this and the only way we could get the money back is if we took legal action. They tried to persuade us it was a good deal at £120 per room for cleaning, even though the rooms were already clean. Considering the flat was dirty when we moved in, I can only conclude the cleaner does nothing and is capitalising off the exorbitant rate they can change for end of tenancy cleanings. I'm pretty sure they routinely send in "professional" cleaners without even checking the state of the property and automatically deduct cleaning fees no matter what you do. On the day of check out, RMA had requested to bring the key back and to do a check out inventory of the property at a specific time on the last day of the tenancy. I stayed an extra day just to make this appointment, but they did not turn up. We had the legal right to attend the check out, but they denied us this. The manager seems to think if he works his charm he can loosen up people to the idea of being scammed. They also took 3x as long as the contract states to send back the deposit deductions. This is just one of the ways they violated the tenancy agreement. In addition to all this, in the middle of the tenancy an agent from RMA came into the flat and insisted on taking multiple photos of the insides of our rooms, which was a gross violation of our privacy. I have lived in 3 student houses before this one, and never had these issues, this is not normal or justified behaviour.

Absolutely awful company do not use them for housing. Have never responded to rat infestations in Garden. Dirty everything. Broken carpet treads and so many more. They are impossible to yet ahold of and Robin ignores emails.

Read the reviews before conducting any business with RMA. Not to be trusted. My dealings with RMA. Kurt, the worker I had dealings with was extremely polite and helpful throughout my stay... However, when it came to recovering my security deposit. Emails aren't responded to in good time. It has been nearly a full calendar month when they have a statutory 14 days to return a deposit. I am being charged for the cleaning of communal areas, which I have never used. I never did washing at the property or cooked a meal, this will be verified but those i shared with. I also moved out 5 weeks before the others renting rooms in an HMO. How do I ensure those areas are clean when I have handed back the keys. I also informed them of my need to move out early between 2 and 3 weeks ahead of time. Asking if anything wasn't up to their standard to let me know as the contract was still running. What I had was a licence to use communal areas, and in exactly the same way if I had a driving licence but never drove, not in a million years am I accepting a speeding ticket. Guaranteed they will use a ludacrisly overpriced cleaning company also. So because of this we're now in as dispute. Bitter ending

Disrespectful, condescending and disorganised staff that purposefully avoid accountability. If you’re communicating with this company, ensure there is a paper trail and avoid phone calls. They are unhelpful and highly unprofessional.

Advertised a property as a detached when it clearly wasn't. I still decided to view it, but then no follow up call from this estate agent. Either they don't care or don't want to sell a property to someone like me. Waste of my time.

Please please do not sell your house with Michael Anthony Estate Agents! We have had such a bad experience with them. The sales team weren't too bad, we had quite a few viewings often with fairly prompt feedback. The problem arises when …

My experience with RMA has been atrocious right from the start. If I could I wouldn’t even give this letting agency one star. When we moved into the building the condition of the house was poor, showers didn’t work, boiler didn’t work, mould was all over the bathrooms creating a hazardous environment unsuitable to be living in. When it came to reporting these issues RMA did not immediately attempt to fix these issues, instead they ignored our emails and gave countless excuses. Not long after moving into the property we discovered the house was riddled with bed bugs, this issue was claimed to be taken care of weeks after the issue was first pointed out to RMA. The fumigation process they used to clear this issue was not successful and within the next week more bed bugs where spotted. Above one of the rooms was a family of rats that have been living rent free for months with nothing been done to challenge those pests. Upon reading other reviews on this company it’s pathetic to see 5 star reviews from family members of the employees and I would HIGHLY recommend you never rent using this company

Seems all estate agents in Oxford are useless, stopped at the office just before closing to drop some Documents and was ignored at the door. Then told to come back the next day because they were closing.

I would give -5 stars if I could. When we moved in, there was rotten rubbish all over the drive, slugs in the kitchen and none of the fuses were working. If I listed all of the laughable situations we were put into by this joke of an agency, this review would be a novella. The house was perpetually damp, it took them months to give us dehumidifiers- our clothes were literally going mouldy in the cupboards. We had to hassle them to get anything fixed around the house - sometimes there would be waiting times of weeks. The amount of money we paid for the living conditions provided is outrageous. And now we've moved out months ago, they are still refusing to give back hundreds from the deposit despite the appalling state of the house when we moved in, and the fact we left it extremely clean. Total scammers. Avoid!