Michael Anthony

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This property company has some staff that are very rude, unorganised and also liars. Make sure you keep communication with them on email or text, so that it's on record. Kurt was not very helpful, he was condescending, and will not allow one to speak. He needs to be trained, in customer service and effective communication.

Having been recommended Michael Anthony by friends, I had hoped for a more positive experience than I’ve unfortunately had. Initial part of the process was great, with special thanks to the professionalism and help from both Tanya and Alex, …

For tenants who are planning to go rent with them very careful, you will not get your deposit back. The house i left with clean and tide and they charge from me £260😆. The house was so money problem example broken window the toilet comod dirty wood door front and back door winter time can't open due to wooden door. The garden was mess i clean it now the demand for money for grass😄. Any have the experience let me know.

We were interested in two properties advertised through this agent, and unfortunately the experience was frustrating from start to finish. For the first property, we had viewing appointments confirmed twice, only for both appointments to be cancelled because the existing tenant declined the viewing. After this happened twice, it was difficult not to question whether access had actually been confirmed with the tenant before the appointments were offered and confirmed. This was particularly frustrating as I was travelling around two hours by car for these viewings, so a cancelled appointment was far more than a minor inconvenience. The second property was even more disappointing. We again travelled around two hours for the first viewing, only to find that there was an issue with the lock and we were completely unable to access the property. The viewing had to be rearranged, meaning another long journey was required. This is a basic issue that should have been checked before asking prospective tenants to travel such a significant distance for a confirmed viewing. Despite all of this, we remained genuinely interested in the property. After finally viewing it for a second time, we decided to put forward an offer. What happened afterwards was equally disappointing. There was no proactive follow up from the agent whatsoever. We had to contact them ourselves for an update, and it took a full day just to receive a response along the lines of “there is nothing I can do about that”, as the landlord was still making a decision. Eventually, it took a whole week for us to receive confirmation that our offer had been declined. I completely understand that the landlord has the right to consider different offers and ultimately decide who they want to rent to. However, the way this was handled left a very poor impression. From a tenant’s perspective, waiting a full week with no meaningful update after submitting an offer makes the process feel as though the landlord is simply shopping around for a better offer while the agent is happy to let prospective tenants wait indefinitely. Whether or not that was actually the intention, that is how the process felt from our side. The agent appeared far more concerned with protecting the landlord’s interests than with treating prospective tenants with basic courtesy and respect. We had already made multiple two hour journeys, dealt with cancelled viewings, had to return because the property could not be accessed, and then had to chase the agent ourselves after submitting an offer. After all of that, receiving a declined offer only after an entire week, with no proactive communication during that time, was extremely disappointing. Overall, this was one of the most frustrating property viewing experiences I have had. The lack of organisation, communication and consideration for tenants was extremely disappointing and unprofessional. Based on my experience, I would not recommend this agent to anyone looking to rent a property. ** the owner of the letting agency did eventually call me personally to apologise and explain the situation. I appreciated the effort he made to personally call me, apologise and explain the situation.

I am writing to formally express my dissatisfaction regarding the handling of a viewing appointment for the one-bedroom property on Coppice Way, HP20 1XG. The experience I had with your agency was extremely disappointing and highly unprofessional. Initially, a viewing appointment was arranged, only for it to be cancelled by your office. Shortly afterwards, I was informed that the property was back on the market and was asked whether I would still like to attend a viewing. Despite the previous cancellation, I agreed and rearranged my schedule accordingly. I was then informed that the viewing time had been changed from 12:00 pm to 1:00 pm. Before travelling, I specifically advised your staff that I would need to cancel another appointment in order to attend this viewing. I was nevertheless encouraged to proceed and assured that the viewing would take place. Upon arrival, slightly ahead of the scheduled time, I was informed that another applicant was viewing the property before us and that we should wait. Although that applicant was running late, we remained in our car as instructed, expecting to be called when it was our turn. Instead, after waiting, we received a call informing us that the property had been let to the previous applicant and that there was no point in us viewing it anymore. I find this treatment extremely disrespectful and discourteous. Not only was our time wasted, but we had also rearranged our commitments and travelled specifically for this appointment based on the information and assurances provided by your agency. What is particularly disappointing is that at no stage did anyone consider informing us sooner that an offer was being progressed or that the property might be taken before our viewing. Allowing prospective tenants to travel, wait outside the property, and then cancelling the viewing because the property has already been let demonstrates a significant lack of professionalism and consideration for your clients. This has been, without question, the worst experience I have had with a letting agency.

I strongly advise any students to NEVER sign a contract with RMA. Maintenance number doesn’t work, there are massive oversights on major problems such as internal and external water leaks into electrical sockets, no checks carried out on the property before move-in day so was in a dirty unkempt condition, and constant back and forth over issues that have been raised 6+ months prior.

An absolute disgrace, Rma will try and defraud you and steal your deposit. Silas Singh lied about having cleaning and repairs done tried to deduct £800 after I paid for a cleaner for a house that was a state when I moved in. He refused to even let me start the deposit dispute process so it took me nearly 4 months to get my deposit back. There are many other reviews stating the same. Avoid Rma at all costs.

This company is out to take your money. they do not return deposits and left me in a flooded house for weeks at a time without intervening. dis board was tripping repeatedly so power was not guaranteed. do NOT rent fro mthis company! over and out.