Michael Anthony

I rented through RMA for three years and would strongly advise against using them if you have any choice. During the tenancy, communication was consistently poor. Maintenance requests were dealt with very slowly, and contractors often turned up without any notice at random times. The check-out process has been unbelievably bad. A full month after moving out, I have still received no communication about my deposit, despite calling daily and being told I need to speak to my property manager (Silas), who never returns calls. When moving out, I specifically asked to be told within seven days if a reclean was required so I could send back the professional cleaners. Instead, RMA waited until 5:05pm on the final day—when the free reclean window had already expired—to tell us one was needed. I had no choice but to pay an additional fee to send the cleaners back, which I did to ensure the property was left in good order. Even the landlord has since confirmed the property was in good condition, yet I am still waiting for any update on the deposit return. I will now have to go through the DPS as RMA are unwilling to return the deposit. If you have any choice, avoid renting with RMA.