If you rent from this agency, expect to get scammed out of your money at the end of the tenancy. RMA tried to deduct £1315 from our deposit (between 4 of us) at the end of the tenancy for cleaning, damages to the walls, left items and for light bulbs. Luckily, we had taken photos of the flat when we had moved in so we could prove that all of these things were there when we arrived. After MONTHS of stressful and extensive negotiation we managed to get them to redact everything except the cleaning costs. If we had not taken photos at the beginning of the tenancy they would have scammed us out of £1315 as we would not have been able to prove it. The flat was dirty when we moved in, and we cleaned it to at the least the standard that it was at the beginning of the tenancy (as is our legal obligation). However, RMA refused to redact this and the only way we could get the money back is if we took legal action. They tried to persuade us it was a good deal at £120 per room for cleaning, even though the rooms were already clean. Considering the flat was dirty when we moved in, I can only conclude the cleaner does nothing and is capitalising off the exorbitant rate they can change for end of tenancy cleanings. I'm pretty sure they routinely send in "professional" cleaners without even checking the state of the property and automatically deduct cleaning fees no matter what you do. On the day of check out, RMA had requested to bring the key back and to do a check out inventory of the property at a specific time on the last day of the tenancy. I stayed an extra day just to make this appointment, but they did not turn up. We had the legal right to attend the check out, but they denied us this. The manager seems to think if he works his charm he can loosen up people to the idea of being scammed. They also took 3x as long as the contract states to send back the deposit deductions. This is just one of the ways they violated the tenancy agreement. In addition to all this, in the middle of the tenancy an agent from RMA came into the flat and insisted on taking multiple photos of the insides of our rooms, which was a gross violation of our privacy. I have lived in 3 student houses before this one, and never had these issues, this is not normal or justified behaviour.