Advertised a property as a detached when it clearly wasn't. I still decided to view it, but then no follow up call from this estate agent. Either they don't care or don't want to sell a property to someone like me. Waste of my time.

Please please do not sell your house with Michael Anthony Estate Agents! We have had such a bad experience with them. The sales team weren't too bad, we had quite a few viewings often with fairly prompt feedback. The problem arises when you're under offer and you're moved over to the 'sales Progression team'. This team seems to be almost totally non existent. They appear to have a policy of not answering the phone - never in 6 months did they answer the phone or in fact ring back when you leave a message with a colleague to call you back. Email contact was largely the same - often there was an automated email response saying they were busy and will get back as soon as they can which is very stressful when you're trying to ask a quick question about a house sale or get an update because you're in a stressful situation etc. Moving house is certainly a stressful time but I cannot emphasise enough how Michael Anthony estate agents made it far far more stressful than it needed to be. There is nothing worse than a total vacuum of information which is what we had. I wrote a written complaint to the 3 directors which was never replied to. I had a perfunctory 30 second phone call from one director a few days later apologising and ensuring me things would improve. Needless to say they didn't. In the end the only way I actually sold my house was by getting my buyers phone number, my vendors number and using the vendors estate agent to push everything through and navigate the process. It even got to the ridiculous situation where I emailed the estate agent to inform them that we had exchanged (they had absolutely nothing to do with the process) and inform them on the completion date. I still received no reply so on the day of completion I had to email again to say 'just so you know we are completing today'! How totally ludicrous.

My experience with RMA has been atrocious right from the start. If I could I wouldn’t even give this letting agency one star. When we moved into the building the condition of the house was poor, showers didn’t work, boiler didn’t work, mould was all over the bathrooms creating a hazardous environment unsuitable to be living in. When it came to reporting these issues RMA did not immediately attempt to fix these issues, instead they ignored our emails and gave countless excuses. Not long after moving into the property we discovered the house was riddled with bed bugs, this issue was claimed to be taken care of weeks after the issue was first pointed out to RMA. The fumigation process they used to clear this issue was not successful and within the next week more bed bugs where spotted. Above one of the rooms was a family of rats that have been living rent free for months with nothing been done to challenge those pests. Upon reading other reviews on this company it’s pathetic to see 5 star reviews from family members of the employees and I would HIGHLY recommend you never rent using this company

Seems all estate agents in Oxford are useless, stopped at the office just before closing to drop some Documents and was ignored at the door. Then told to come back the next day because they were closing.

I would give -5 stars if I could. When we moved in, there was rotten rubbish all over the drive, slugs in the kitchen and none of the fuses were working. If I listed all of the laughable situations we were put into by this joke of an agency, this review would be a novella. The house was perpetually damp, it took them months to give us dehumidifiers- our clothes were literally going mouldy in the cupboards. We had to hassle them to get anything fixed around the house - sometimes there would be waiting times of weeks. The amount of money we paid for the living conditions provided is outrageous. And now we've moved out months ago, they are still refusing to give back hundreds from the deposit despite the appalling state of the house when we moved in, and the fact we left it extremely clean. Total scammers. Avoid!

Unfortunately a very disappointing experience. I chose to sell my flat through Michael Anthony as I had heard good things from people who had used them in the past. My flat was on the market for 6 months and did not sell. I appreciate the market is tough at the moment but communication from Michael Anthony was the most disappointing and frustrating part. Not once did anyone advise me about my options when the flat wasn’t selling or mention reducing the price, that came from a different estate agent who was selling a property I viewed. It really felt like there was a lack of care and proactive approach. I felt that I was always chasing for feedback after a viewing rather than Michael Anthony letting me know. I called Michael Anthony to raise issues that I was unhappy about but nothing changed and I have since withdrawn my flat from the market. No one asked why I was withdrawing or seemed too bothered about it.

Terrible agency. We are students here so they take advantage of us. No curtains in bedroom for first month. Both showers broke. Repairmen only came in when threatened with council action, in fact they rushed in 30 minutes before the council arrived. Broken cupboards, ants everywhere. Leaking ceilings with yellow liquid gushing through floorboards. This was our first ever rent but by God you'd have to mess up to get worse. Would put 0 out if 5 if there was an option.

Very bad experience, and the worst property agent I have ever seen. Unwilling to answer any questions from customers after the property is rented out. Deducted the deposit unfairly, need to contact the dispute resolution service get my money back!

Main complaints: 1.Aftersales team who ignore emails 2.Vendor informing EA sale had fallen through & not being told for a week 3.Not informing the vendor when I withdrew my offer My partner & I viewed a property & offered in Jan 2020. We dealt with Sam Stone, he was fine at the viewing- apart from giving incorrect figures when we asked about ground rent. We had no contact after the offer & dealt with aftersales. Email after email was ignored until May when I received an email to say Vicki James had left. I got back in touch with Sam. In the meantime, I sent a letter to the vendor with my number so we could work together. Everything unravelled in June when the vendor called and said her vendor was threatening to pull out if the process wasn't finalised ASAP. I worked closely with the vendor to push solicitors. Sam was aware. I last spoke to the vendor on Friday & messaged her on Monday & heard nothing back. I tried on Wednesday-still nothing. I emailed Sam to see if he had heard anything, he said no & he would keep trying. Sam then emailed on Thursday night around 8pm to say he still hadn't heard anything & that he was going to be away for a long weekend & if any of his colleagues heard whilst he was away they would call me. I received no call. I called on Monday, Sam ended up having to take an extra day off. I called twice on Tuesday & he didn't call back. I called on Wednesday & was told he wasn't in. I asked to speak to his manager. I'm not sure if I spoke to his manager or colleague but I explained who I was & then he said "oh yes, your sale fell through last week" I replied I hadn't been told this & asked when last week did this happen. He realised he messed up and said he couldn't see when they had been notified. Let's be clear. The two viable options are: 1.It fell through & Sam was notified before he went away but he didn't tell me 2.It fell through after Sam was on annual leave. One of the team was notified & couldn't be bothered to tell me Whichever one it is, is completely unacceptable. On a side note, the vendors vendor walked into their office & asked for a valuation & they managed to secure 40k higher. I don't have an issue with that, business is business. However the fact Sam's colleague tried to turn it around on the vendor by saying "she is really mad at us & is going to blame the whole thing on us but we didn't realise". The obvious deflection from taking responsibility for not telling me my sale had fallen through is ridiculous. I then text the vendor explaining I heard what had happened & if she could keep me updated on if she wanted to still proceed & find another property that would be great. She was a nightmare vendor & if I could give her a 1* I would. However the fact a reputable business didn't tell me for a week the sale had fallen through is disgusting. My partner & I decided we needed to look at other propertys & kept texting the vendor. Sam kept me updated even though he hadn't heard from the vendor. We found a new property via a reputable estate agent & I emailed Sam on the 8 July pulling out. I stated I wouldn't be messaging the vendor & he confirmed he would. I was surprised the vendor didn't message me to try and change my mind. I was even more suprised on 11 August when the vendor messaged me saying that she had secured a property and was good to proceed. I messaged Sam & said I don't know why the vendor doesn't know we have pulled out but I won't be messaging her. I got an email saying he had left the business and emailed the person in the message-Lewis Parker. He emailed me back very quickly saying he thought Sam did tell the vendor but will tell her. I received a text on 4 October from the vendor who had no idea we had pulled out. I emailed Lewis again and this time received no message back. I did text the vendor & told her. The way Michael Anthony & its employees behave is disgusting. I'm aware two people mentioned have left, however I didn't randomly get the two bad apples in the company. It says a lot that Michael Anthony think this kind of behaviour is acceptable.NegativeResponsiveness, Quality, Professionalism