Very bad experience, and the worst property agent I have ever seen. Unwilling to answer any questions from customers after the property is rented out. Deducted the deposit unfairly, need to contact the dispute resolution service get my money back!

Main complaints: 1.Aftersales team who ignore emails 2.Vendor informing EA sale had fallen through & not being told for a week 3.Not informing the vendor when I withdrew my offer My partner & I viewed a property & offered in Jan 2020. We dealt with Sam Stone, he was fine at the viewing- apart from giving incorrect figures when we asked about ground rent. We had no contact after the offer & dealt with aftersales. Email after email was ignored until May when I received an email to say Vicki James had left. I got back in touch with Sam. In the meantime, I sent a letter to the vendor with my number so we could work together. Everything unravelled in June when the vendor called and said her vendor was threatening to pull out if the process wasn't finalised ASAP. I worked closely with the vendor to push solicitors. Sam was aware. I last spoke to the vendor on Friday & messaged her on Monday & heard nothing back. I tried on Wednesday-still nothing. I emailed Sam to see if he had heard anything, he said no & he would keep trying. Sam then emailed on Thursday night around 8pm to say he still hadn't heard anything & that he was going to be away for a long weekend & if any of his colleagues heard whilst he was away they would call me. I received no call. I called on Monday, Sam ended up having to take an extra day off. I called twice on Tuesday & he didn't call back. I called on Wednesday & was told he wasn't in. I asked to speak to his manager. I'm not sure if I spoke to his manager or colleague but I explained who I was & then he said "oh yes, your sale fell through last week" I replied I hadn't been told this & asked when last week did this happen. He realised he messed up and said he couldn't see when they had been notified. Let's be clear. The two viable options are: 1.It fell through & Sam was notified before he went away but he didn't tell me 2.It fell through after Sam was on annual leave. One of the team was notified & couldn't be bothered to tell me Whichever one it is, is completely unacceptable. On a side note, the vendors vendor walked into their office & asked for a valuation & they managed to secure 40k higher. I don't have an issue with that, business is business. However the fact Sam's colleague tried to turn it around on the vendor by saying "she is really mad at us & is going to blame the whole thing on us but we didn't realise". The obvious deflection from taking responsibility for not telling me my sale had fallen through is ridiculous. I then text the vendor explaining I heard what had happened & if she could keep me updated on if she wanted to still proceed & find another property that would be great. She was a nightmare vendor & if I could give her a 1* I would. However the fact a reputable business didn't tell me for a week the sale had fallen through is disgusting. My partner & I decided we needed to look at other propertys & kept texting the vendor. Sam kept me updated even though he hadn't heard from the vendor. We found a new property via a reputable estate agent & I emailed Sam on the 8 July pulling out. I stated I wouldn't be messaging the vendor & he confirmed he would. I was surprised the vendor didn't message me to try and change my mind. I was even more suprised on 11 August when the vendor messaged me saying that she had secured a property and was good to proceed. I messaged Sam & said I don't know why the vendor doesn't know we have pulled out but I won't be messaging her. I got an email saying he had left the business and emailed the person in the message-Lewis Parker. He emailed me back very quickly saying he thought Sam did tell the vendor but will tell her. I received a text on 4 October from the vendor who had no idea we had pulled out. I emailed Lewis again and this time received no message back. I did text the vendor & told her. The way Michael Anthony & its employees behave is disgusting. I'm aware two people mentioned have left, however I didn't randomly get the two bad apples in the company. It says a lot that Michael Anthony think this kind of behaviour is acceptable.NegativeResponsiveness, Quality, Professionalism

Absolute disgrace of an estate agency. The list of issues is almost laughable at this stage. We are 5 weeks into our tenancy and still do not have a properly working shower, a window that we can open in the bedroom, a functioning washing machine, just to name a few. On the day of arrival I was shocked the see the level of dust that was left in the property (images attached), RMA refused to do anything about this and said it was down to us to clean, it was at this point we found out that we weren’t even provided with a hoover. It took them so long to provide us with one that I had to borrow one from the neighbour as I was waking up in the night coughing due to the levels of dust. The level of service has been appalling and I would strongly suggest against renting through RMA.

An agent is supposed to make life easier and not more difficult. I have had to chase the agency for my deposit every day for the last 10 days without any response. Dominic (the agent) ignores emails and you have to chase him by phone to get any sort of response and even then it is a struggle.

So rude, they hung up on me.

Came all the way to Oxford for a viewing and they didn't bother to show up, no response afterwards. Absolute time wasters.

The horse is the white of the eyes and dark within.

Awful experience from start to finish. I can't tell whether they were taking advantage of us because we were students, woefully incompetent, or both. Whilst applying for the house they lost the documents we had given them and blamed us for it several times. They told us prior to the contract being signed that no deposit was needed from us, only to inform us after the signing that they would be needing a £750 deposit from each tenant. Upon arrival, the house was not professionally cleaned as they claimed. It was dusty and the balcony was littered with cigarette butts and other pieces of debris. Also upon arrival, we found a bed which had been left in the downstairs corridor and a mattress in the cloak cupboard, neither of which were removed until two months later despite us requesting this during the first week. Alongside this, the element, grill and two out of the four hobs on the oven did not work when we first arrived (house for FIVE people). When an engineer was sent to have a look, he told us that he had been called out before regarding the same issue with the same oven just before our tenancy began and that he had reported it to RMA and no action had been taken. Our washing machine broke after its first usage and, despite our protests, we were charged for its repair. That was all week 1. The rest of our tenancy was a series of us making requests about maintenance and other issues and either not hearing back or seeing an actual response for long periods of times (sometimes months). Come the end, we left the house in a better state than that in which we found it and they still attempted to claim a third of our deposit for 'damages' which were either illegitimate or not our fault. It took six months after the end of our tenancy to settle this dispute and get our deposit back. Would rate 0 stars if I could. Really don't bother

What a poor excuse of a letting agent. I would give zero stars if possible. This letting agent quite clearly tried to take advantage of my household as we were students. They were very unresponsive and unprofessional during our tenancy. Following which they illegitimately tried to claim back on anything they could from our deposit. The house was below average in terms of cleanliness when we moved in, yet they are claiming a £350 cleaning fee despite it being in much better condition then when we moved in. It was very obvious they had no idea what state our property was in when we moved in, so make sure you have plenty of photographic proof but save yourself the hassle and avoid them.