I am writing to formally express my dissatisfaction regarding the handling of a viewing appointment for the one-bedroom property on Coppice Way, HP20 1XG. The experience I had with your agency was extremely disappointing and highly unprofessional. Initially, a viewing appointment was arranged, only for it to be cancelled by your office. Shortly afterwards, I was informed that the property was back on the market and was asked whether I would still like to attend a viewing. Despite the previous cancellation, I agreed and rearranged my schedule accordingly. I was then informed that the viewing time had been changed from 12:00 pm to 1:00 pm. Before travelling, I specifically advised your staff that I would need to cancel another appointment in order to attend this viewing. I was nevertheless encouraged to proceed and assured that the viewing would take place. Upon arrival, slightly ahead of the scheduled time, I was informed that another applicant was viewing the property before us and that we should wait. Although that applicant was running late, we remained in our car as instructed, expecting to be called when it was our turn. Instead, after waiting, we received a call informing us that the property had been let to the previous applicant and that there was no point in us viewing it anymore. I find this treatment extremely disrespectful and discourteous. Not only was our time wasted, but we had also rearranged our commitments and travelled specifically for this appointment based on the information and assurances provided by your agency. What is particularly disappointing is that at no stage did anyone consider informing us sooner that an offer was being progressed or that the property might be taken before our viewing. Allowing prospective tenants to travel, wait outside the property, and then cancelling the viewing because the property has already been let demonstrates a significant lack of professionalism and consideration for your clients. This has been, without question, the worst experience I have had with a letting agency.