Michael Anthony

We were interested in two properties advertised through this agent, and unfortunately the experience was frustrating from start to finish. For the first property, we had viewing appointments confirmed twice, only for both appointments to be cancelled because the existing tenant declined the viewing. After this happened twice, it was difficult not to question whether access had actually been confirmed with the tenant before the appointments were offered and confirmed. This was particularly frustrating as I was travelling around two hours by car for these viewings, so a cancelled appointment was far more than a minor inconvenience. The second property was even more disappointing. We again travelled around two hours for the first viewing, only to find that there was an issue with the lock and we were completely unable to access the property. The viewing had to be rearranged, meaning another long journey was required. This is a basic issue that should have been checked before asking prospective tenants to travel such a significant distance for a confirmed viewing. Despite all of this, we remained genuinely interested in the property. After finally viewing it for a second time, we decided to put forward an offer. What happened afterwards was equally disappointing. There was no proactive follow up from the agent whatsoever. We had to contact them ourselves for an update, and it took a full day just to receive a response along the lines of “there is nothing I can do about that”, as the landlord was still making a decision. Eventually, it took a whole week for us to receive confirmation that our offer had been declined. I completely understand that the landlord has the right to consider different offers and ultimately decide who they want to rent to. However, the way this was handled left a very poor impression. From a tenant’s perspective, waiting a full week with no meaningful update after submitting an offer makes the process feel as though the landlord is simply shopping around for a better offer while the agent is happy to let prospective tenants wait indefinitely. Whether or not that was actually the intention, that is how the process felt from our side. The agent appeared far more concerned with protecting the landlord’s interests than with treating prospective tenants with basic courtesy and respect. We had already made multiple two hour journeys, dealt with cancelled viewings, had to return because the property could not be accessed, and then had to chase the agent ourselves after submitting an offer. After all of that, receiving a declined offer only after an entire week, with no proactive communication during that time, was extremely disappointing. Overall, this was one of the most frustrating property viewing experiences I have had. The lack of organisation, communication and consideration for tenants was extremely disappointing and unprofessional. Based on my experience, I would not recommend this agent to anyone looking to rent a property. ** the owner of the letting agency did eventually call me personally to apologise and explain the situation. I appreciated the effort he made to personally call me, apologise and explain the situation.