Seriously. I can not believe how utterly shocked I am right now to notice the property my husband and I are buying though this estate agency has today been re marketed without even telling us this was happening. We agreed a purchase price on the property in November 20, everything our end has been done through solicitors and mortgage valuation all done, we have been waiting very patiently ( I believe ) as sadly the owner of said property passed away late 2020 and we needed to wait for probate. ( not that the estate agency even let us know the owner had sadly passed away. We found out from our solicitor late January after we called to see if we could find out any possible dates for competition ). We hadn’t had any contact from Northwood for 3 months until last week when they called to say the executors now wanted more money as house prices have gone up but will give us first refusal and to have the bank holiday weekend to think about it as they wasn’t going to do anything about it until next week. I’ve had no call from Northwood at all to ask if we was happy to go ahead with the higher price ( I understand property has gone up but it’s not exactly our fault this has taken almost 6 months, we was ready in January ) as I understand probate hasn’t been granted yet anyway and no guarantee it will be anytime soon.I very much doubt anyone is going to reimburse us for the money we will lose for getting the purchase to the point we have ( ready to go ) with the solicitor. Im shocked at how unprofessional this estate agency is.NegativeResponsiveness

Applied to rent a property from this company, a little slow to respond, understandable during the lockdown, then a couple of emails bounced between myself and a member of staff called Patience, the last email I received asked me if I would like to view the property of which I replied and agreed and asked how we would do this during the social distancing, of which it's two weeks later and I have had no response, now I would not rent from this company even if they offered me a house because if they can't be efficient in replying and booking a simple viewing then what are they going to be like if something's went wrong whilst in the property, so thank you for showing your true colours before I committed, oh and the property is still showing available now 👍😁

Pathetic experience with northwood... I regret buying a house in Ashford through them.. The house was left in a pathetic state... still finding things around with worms .. the house was not even cleaned before handing over the property.. things were broken... It took me lot of money and time to make things better.. Please avoid this agent..

It’s a shame that I have to give them one star. I used them as a landlord and could not have had a worse experience. I came back to missing white goods, missing tools, screws and picture hooks in the walls, damaged kitchen work surface, shed full of the tenants possessions and even a bin (with no bottom) of dog feces in the garden. They did an incomplete inventory which I was never sent a copy of until the tenancy finished and I requested it because of the issues- fixtures and fittings as basic as light switches and taps have been missed off and every wall even those just painted by a professional decorator described as minor cosmetic damage. There was no checkout report done. I arranged to move back in three days after the tenancy ended however Northwood extended this by two days and claimed that from midday on the day the tenants left did not give them time to do a checkout report and never flagged this as an issue to me until I complained about all the issues I had and requested a copy of the checkout report. I also had to twice ask for rent. In the April they did not pay it in and I had to ask for the payment, then for the two extra days that the tenants stayed after their last payment- this payment I had to chase twice for. To top it off my complaint is met with examples of when they have done their job as if it excuses not doing the rest. I am taking this to the property ombudsman as they are not only in breach of the contract they had with me but also the guidelines they are supposed to operate within. If anyone would like to see evidence of this I have kept all the emails etc

My mum viewed a property which was under northwood, she was able to pay the deposit as well as willing to move within a week however the woman who was dealing with the renting was unprofessional and rude . She provided little to no information about the process and to top that off was really patronising. Although we were the first ones to view/ fill in the forms for the property, without informing us she accepted the deposit from another customer and told us last minute when we were nearly ready to move! Absolutely horrible service would not recommend.

Made a mess of the house while showing people around. Poor customer service skills and rude. Unprofessional. Would not recommend.