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Northwood - Ashford

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Seriously. I can not believe how utterly shocked I am right now to notice the property my husband and I are buying though this estate agency has today been re marketed without even telling us this was happening. We agreed a purchase price on the property in November 20, everything our end has been done through solicitors and mortgage valuation all done, we have been waiting very patiently ( I believe ) as sadly the owner of said property passed away late 2020 and we needed to wait for probate. ( not that the estate agency even let us know the owner had sadly passed away. We found out from our solicitor late January after we called to see if we could find out any possible dates for competition ). We hadn’t had any contact from Northwood for 3 months until last week when they called to say the executors now wanted more money as house prices have gone up but will give us first refusal and to have the bank holiday weekend to think about it as they wasn’t going to do anything about it until next week. I’ve had no call from Northwood at all to ask if we was happy to go ahead with the higher price ( I understand property has gone up but it’s not exactly our fault this has taken almost 6 months, we was ready in January ) as I understand probate hasn’t been granted yet anyway and no guarantee it will be anytime soon.I very much doubt anyone is going to reimburse us for the money we will lose for getting the purchase to the point we have ( ready to go ) with the solicitor. Im shocked at how unprofessional this estate agency is.NegativeResponsiveness

Reply from agent

Dear Heather, Thank you for your feedback which we have noted. We are aware that our Sales Manager made a number of attempts to reach out to you but you were not willing to engage, which is okay, we understand. As you can see from other reviews, we always go over and above for all our clients. Sometimes things do not go the way we wish and that does not make us terrible people. It is only through working together and communicating effectively can we resolve issues. It has been a really challenging year for everyone and the team have done their absolute best to keep everything together but it wasn't to be for you on this occasion but we respect your opinion even if we do not agree to its accuracy. We wish you the best in your future endeavours. Kind regards The Northwood Team

Contact details
Sales Phone:

01233229788

Lettings Phone:

01233229788

Lettings Email:

ashford@northwooduk.com

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

Unit 1, Bridgewater House , 4 Victoria Road, Ashford, Kent, TN23 7AJ, UK

As one of the many branches of the Northwood brand, Northwood Ashford is multi-award-winning local property agency with a passion for helping landlords, vendors, tenants and buyers find their dream properties without stress. Our team are local residents themselves with abundant experience, knowledge and insight of the local area and property market as such are well placed to steer you in the right direction on your property journey. Our services include Residential Sales & Lettings, Property Management and our unique Northwood Guaranteed Rent service. We go over and above to sell or let your property and also offer excellent customer experience. Give us a call today on 01233 229788 or pop into our office on Victoria Road opposite Curious Brewery and see how Northwood can assist you.

Our team

Ashford Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
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Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure