Dear Zion Lam, Thank you for taking time to share your feedback of your experience with our team members. We are sorry to learn of the frustration experienced and the impression received during your interactions with our team member. We value clear and considerate communication, and are disappointed to hear that we fell short in this instance. We are aware that, although this is a Tenant Find service and therefore your communication is with your landlord, you had a fantastic experience with us at the start of your tenancy, thus, we are little disappointed that you did not reach out to us to address this issue with our team member, but you chose to put it on Google. Nonetheless, please rest assured, your feedback is important to us, and we are committed to improving our service. We would welcome an opportunity to discuss this further if you wish. Many thanks once again for your feedback and wish you the very best. Kind regards The Northwood Ashford Team

Dear Music Hour, Thank you for your review, although as you said, it was for your brother's experience. While we are sorry to hear about your brother's concerns, we believe our relationship is with your brother and there are always two sides to the story. We are aware that your brother moved into one of our Tenant Find properties, and reached out to us instead of the owner when he encountered these issues. We swiftly responded to him and our team were dealing with query when we found out that he did not even give the owner or us the opportunity to resolve his issue and he put the review here. That notwithstanding, our aim is to maintain transparent communication and provide support throughout the process. Although this is not a managed property, our team has been liaising with him and the property owner to address and resolve these concerns. Kind regards, The Northwood Ashford Team

Dear Pavinabraham Paul, Thank you for your 1 star review. Although, having checked, we do not seem to have a record of you on our system, and therefore do not believe we have had any dealings with you. If this 1 star review is in support of someone, where you may not have all the facts but just one side of the story, then please be assured that we take all customer experiences and feedback seriously. We value our customers and strive to maintain high standards. Please reach out and contact us so that we can help resolve any issue you may have experienced in using our services. Kind regards The Northwood Ashford Team

Dear Aravind, Thank you for your review, although it is such a shame that having moved into a property which we do not managed, our team responded swiftly to your query, and were liaising with the property owner to resolve your concerns when we received this review. Your feedback is important to us, and we are deeply sorry to hear about the condition of the property as well as the service received. Please rest assured, this does not align with our values or standards. We are fully committed to addressing your concerns as promptly and compassionately as possible. Thank you once again for your feedback. Kind regards The Northwood Ashford Team

Dear A, Thank you for sharing your recent experience with Northwood. It's unfortunate that you chose to post a grievance anonymously on Google rather than reaching out directly to our team if you disagreed with the charges. As you are aware, you were provided with a check-in inventory report at the start of your tenancy, and the check-out report is prepared to benchmark against the check-in report. You have the opportunity to discuss or dispute the charges if you believe they are unreasonable or if you have been charged for dilapidations that were not caused by you. The Deposit scheme where your deposit is registered also has an adjudication service that can review your case. This is the process to follow if you disagree with the charges. Your motives for choosing to leave a public review rather than following the established process are unclear. That said, we remain committed to treating both landlords and tenants fairly. Please reach out to us if you wish to resolve this issue, and we will provide further guidance on how to achieve a resolution. We look forward to hearing from you. Kind regards, The Northwood Team

Dear Vaii23, Thank you for your feedback. We understand your frustration and empathise the inconvenience caused. Unfortunately, due to circumstances beyond the control of the vendor, the sale could not progress as planned. This situation is not a reflection of our service, as we kept you updated every step of the way. We take transparency and communication very seriously and strive to provide the best possible service to all our clients, as shown by other reviewers. We understand that the outcome was disappointing, but please be assured that we did everything within our power to facilitate the process. If you would like to discuss this matter further, please contact us directly at salesashford@northwooduk.com. We are committed to addressing your concerns and finding a resolution. Kind regards, The Northwood Team

Dear Jason Bainbridge, Thank you for taking time to review us. We at take all customer experiences and feedback seriously. We value our customers and strive to maintain high standards. Please reach out and contact us so that we can help resolve any issue you may have experienced in using our services Kind regards The Northwood Team

Dear Business Business, Thank you for taking time to review us. We are always open to listening to our clients and all feedback as we strive for excellence in our services. Please contact us to discuss your experience with us as there are no comments left within this review. Kind regards The Northwood Team