Dear A, Thank you for sharing your recent experience with Northwood. It's unfortunate that you chose to post a grievance anonymously on Google rather than reaching out directly to our team if you disagreed with the charges. As you are aware, you were provided with a check-in inventory report at the start of your tenancy, and the check-out report is prepared to benchmark against the check-in report. You have the opportunity to discuss or dispute the charges if you believe they are unreasonable or if you have been charged for dilapidations that were not caused by you. The Deposit scheme where your deposit is registered also has an adjudication service that can review your case. This is the process to follow if you disagree with the charges. Your motives for choosing to leave a public review rather than following the established process are unclear. That said, we remain committed to treating both landlords and tenants fairly. Please reach out to us if you wish to resolve this issue, and we will provide further guidance on how to achieve a resolution. We look forward to hearing from you. Kind regards, The Northwood Team