We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Northwood - Ashford

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

We moved into a property that turned out to be full of mould and serious water damage, making it unsafe to live in. During both our viewings, Bethany Williams assured us the door was just stuck — but it was clearly concealing significant issues. After raising our concerns, we were met with rudeness and a complete lack of empathy from both Bethany and Jacqui, who told us the agency had no responsibility once tenants moved in. This added immense stress during an already difficult time, with no proper support from the agency. We chose Northwood based on their reputation, but unfortunately, our experience has been extremely poor and upsetting. Not recommended.

Reply from agent

Dear Aravind, Thank you for your review, although it is such a shame that having moved into a property which we do not managed, our team responded swiftly to your query, and were liaising with the property owner to resolve your concerns when we received this review. Your feedback is important to us, and we are deeply sorry to hear about the condition of the property as well as the service received. Please rest assured, this does not align with our values or standards. We are fully committed to addressing your concerns as promptly and compassionately as possible. Thank you once again for your feedback. Kind regards The Northwood Ashford Team

Contact details
Sales Phone:

01233229788

Lettings Phone:

01233229788

Lettings Email:

ashford@northwooduk.com

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

Unit 1, Bridgewater House , 4 Victoria Road, Ashford, Kent, TN23 7AJ, UK

As one of the many branches of the Northwood brand, Northwood Ashford is multi-award-winning local property agency with a passion for helping landlords, vendors, tenants and buyers find their dream properties without stress. Our team are local residents themselves with abundant experience, knowledge and insight of the local area and property market as such are well placed to steer you in the right direction on your property journey. Our services include Residential Sales & Lettings, Property Management and our unique Northwood Guaranteed Rent service. We go over and above to sell or let your property and also offer excellent customer experience. Give us a call today on 01233 229788 or pop into our office on Victoria Road opposite Curious Brewery and see how Northwood can assist you.

Our team

Ashford Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure