totally disappointing.

Zero stars to be exactNot very professional and not good at remembering simple instructions. Told that the contract couldn't be changed, even though they got it wrong. Spent an entire hour in my house spinning me a line, then disappears for a week and makes zero contact with us - when we call the Basingstoke office we get interrogated by rude staff. What exactly do you want for your £4500 ?? Go elsewhere is my honest opinion as Brockenhurst has been the same as many other estate agents, totally disappointing.

I bought a house through this company 3 months ago. If I didn't follow them every day, they wouldn't do anything. Communication is a huge problem. It is completely disrespectful that I did not receive an answer to the question I asked for a long time. Employees speak disrespectfully as if they are fed up. Also, after I bought the house, I noticed that there was no key to the door of the shed in my garden and I asked them to ask the old house owner. They never responded to me. because they were done with me. but they lost a potential customer like me. However, I bought that house and renovated it and now I am looking for a tenant. Unfortunately I will never work with them again. My only advice to people doing business with them is to think again.

Would never use them again due photo shopping pictures contract not filled out correctly if I could give a minus mark I would

We struggled throughout the process of buying our house with these estate agents. Communication was particularly poor and we spent most of our time chasing them for answers. Most of the time there was never anybody to answer the phones. The estate agents lacked knowledge about the houses we were interested in or failed to bring keys to show us the entirety of the properties. We are still waiting for a response to an email we sent 4 weeks ago and they have ignored our requests to have the for sale sign removed from outside our property. Thankfully, the house we bought sold itself.

I booked an appointment to have a viewing today. They assured me on 3 calls that I would be the first person to view, as the tenants would not be out until end of last week. The earliest viewing was the 15.11.2021. I ring up to confirm after seeing ad says let agreed. Took no responsibility and said nothing they could do and that I should have been told. Appalling service and have now left me without a place to live.NegativeQuality, Professionalism

Do you want an agent who will appreciate your time and businesses? Keep looking. Appointed and confirmed viewing never happened - no contact, no updates, no nothing. Spent 25 minutes knocking on the door and trying to contact them, then gave up. Heard they struggle to secure viewings and buyers, no wonder why now. P.S. Lots and lot's of 5 star reviews from profiles with no pictures, content and only one review for the whole account. Guess who would do that and why? :) Edited to reply: I have a text from you with the name of your agency, your phone number and date and time of the viewing. No confusion here. This viewing was rebooked from today for yesterday and it went according to the review.

Think twice before selling your property with this agent. We drove an hour-and-forty minutes, during a weather warning, to attend a viewing. Upon arrival, the agent was nowhere to be seen. No communication given, and still as of now no update/comment/apology from them. ***Editing this review in response to the absolute drivel in the review response from the owner. See below.*** First of all, to whomever is replying. You may be being lied to by your staff (this would not surprise me, due to the unprofessional behavior they already exhibited), so I'll take your snarky tone as you honestly believing you are in the right here. I am more than welcome to open a dialogue and provide you the actual facts of the matter, along with supporting phone and GPS data. Snippets from my phone are attached to this review as a images. If it is in fact said "staff" replying, please don't try and gaslight us to add insult to injury. You, as well as we, know the facts. 1) We called your office shortly after 9am to explain we could be up to TEN MINUTES late (note: NOT half an hour), due to the storm which had caused road closures and flooding. We received no response. 2) We arrived at the location around 8 minutes after the appointment start (which was 10am). We then waited another 5 mins or so to see if perhaps the agent themselves were running late, and then called to see what was going on. On checking the call log on my phone, this was at 10:14 am. Please see supporting image showing our initial 9am call to warn of our potential delay, and then this subsequent call. 3) Yes, on the subsequent call to inquire as to the agent's whereabouts we actually had someone pickup as we were routed to another office. Unfortunately the lady on the end of the phone was very dismissive, and handled the whole call in a sing-song "I couldn't care less" manner, complete with overly-cheery "have a nice day", dripping in false sincerity. 4) I have no idea what this text message is that you refer to. The ONLY text message I received from you in the whole process was as follows: *NO REPLY* Dear Graham, your viewing of Rose Hedge End SN8 3SB with *NAMEREDACTED* at 10:00 on 16 Jan is confirmed. Regards Brockenhurst. The only other communication I had around the booking was when I called the agent the evening before our visit to confirm our attendance. See other supporting image, showing one singular text message from your company. 5) No, your other colleague absolutely did NOT apologise at any point, simply gave the facts of the matter with nothing short of a verbal "shrug". It's incredibly distasteful that you should raise COVID at all in the context of this discussion. It's crass, and simply embarrassing that you should use such a stark time in our history to try somehow find a silver-bullet to explain away the situation. Not to mention, your invocation of COVID is entirely false.Your employee herself said the agent had "gone to their 10:30". So do you honestly do a full property viewing/Q&A, sanitise the building after a visit, AND travel to the next appointment all within a 30 minute window? I think not. Unless viewings are to be held in the space of a 3 minute window, or your agents can fly? I mean I assume you DO sanitise the surfaces in the building after visits? As for your closing statement, well that really shows the professionalism at work in your organisation. Even if you have in fact been lied to by your staff, and genuinely believe you ARE in the right, that's just plain childish. Honestly, the tone of your response comes across worse than my truthful review. NOTE: Assuming this is an owner/Director, and not an employee trying to cover their respective behinds replying here, I'm more than happy to provide time-stamped phone logs. I can in fact also show you my real-time location from my history on Google maps. It's unfortunate that my email after the fact (sent 10:42am, whilst still sat in the driveway of the property we intended to view) was not responded to, this whole discussion would have been much easier to have in that context.NegativeResponsiveness, Professionalism

The whole team at Brockenhurst Andover and Whitchurch lie and deceive from start to finish. Matt is the son of the company director David Griffiths who smarms his way through only to then two weeks after putting in the market tells you to reduce by a huge amount. This has been their “go to practice it seems from our vast research....That was the best bit of the company, lies upon lies. After complaining regarding malpractice Claire emailed us making absolutely hideous, rediculous claims and calling herself a Director. When we asked D. Griffiths he said no she’s not but she will be in January. She is still not and strange as to why he would promote Claire and not his own son. They lied to us, our potential buyers were left devastated and they lied to another trustworthy agent. We have written and recorded proof. Property redress scheme to which they are members are just as bad as it turns out they are funded by the estate agents. Blatent disregard for anything other than immediate sales and their own profit.

It hasn't been a great experience. We had to get them to correct Rightmove details several times including making it clear where our house actually was. It was then all ok up to the point we accepted an offer. Despite the process being remarkably quick it clearly wasn't fast enough for Andy. He got the facts wrong about the legal impediments and the state of the onward chain doing more harm than good. He then aggressively tried to make us break the chain and move out before Christmas not caring that it was impossible to get a removal company nor would we have anywhere to live! Subsequently we did in fact agree to break the chain and move out in Jan without our onward purchase secured but not a single call or email to thank us or wish us well. Clearly far more interested in their commission than the people they are meant to represent.