Think twice before selling your property with this agent. We drove an hour-and-forty minutes, during a weather warning, to attend a viewing. Upon arrival, the agent was nowhere to be seen. No communication given, and still as of now no update/comment/apology from them. ***Editing this review in response to the absolute drivel in the review response from the owner. See below.*** First of all, to whomever is replying. You may be being lied to by your staff (this would not surprise me, due to the unprofessional behavior they already exhibited), so I'll take your snarky tone as you honestly believing you are in the right here. I am more than welcome to open a dialogue and provide you the actual facts of the matter, along with supporting phone and GPS data. Snippets from my phone are attached to this review as a images. If it is in fact said "staff" replying, please don't try and gaslight us to add insult to injury. You, as well as we, know the facts. 1) We called your office shortly after 9am to explain we could be up to TEN MINUTES late (note: NOT half an hour), due to the storm which had caused road closures and flooding. We received no response. 2) We arrived at the location around 8 minutes after the appointment start (which was 10am). We then waited another 5 mins or so to see if perhaps the agent themselves were running late, and then called to see what was going on. On checking the call log on my phone, this was at 10:14 am. Please see supporting image showing our initial 9am call to warn of our potential delay, and then this subsequent call. 3) Yes, on the subsequent call to inquire as to the agent's whereabouts we actually had someone pickup as we were routed to another office. Unfortunately the lady on the end of the phone was very dismissive, and handled the whole call in a sing-song "I couldn't care less" manner, complete with overly-cheery "have a nice day", dripping in false sincerity. 4) I have no idea what this text message is that you refer to. The ONLY text message I received from you in the whole process was as follows: *NO REPLY* Dear Graham, your viewing of Rose Hedge End SN8 3SB with *NAMEREDACTED* at 10:00 on 16 Jan is confirmed. Regards Brockenhurst. The only other communication I had around the booking was when I called the agent the evening before our visit to confirm our attendance. See other supporting image, showing one singular text message from your company. 5) No, your other colleague absolutely did NOT apologise at any point, simply gave the facts of the matter with nothing short of a verbal "shrug". It's incredibly distasteful that you should raise COVID at all in the context of this discussion. It's crass, and simply embarrassing that you should use such a stark time in our history to try somehow find a silver-bullet to explain away the situation. Not to mention, your invocation of COVID is entirely false.Your employee herself said the agent had "gone to their 10:30". So do you honestly do a full property viewing/Q&A, sanitise the building after a visit, AND travel to the next appointment all within a 30 minute window? I think not. Unless viewings are to be held in the space of a 3 minute window, or your agents can fly? I mean I assume you DO sanitise the surfaces in the building after visits? As for your closing statement, well that really shows the professionalism at work in your organisation. Even if you have in fact been lied to by your staff, and genuinely believe you ARE in the right, that's just plain childish. Honestly, the tone of your response comes across worse than my truthful review. NOTE: Assuming this is an owner/Director, and not an employee trying to cover their respective behinds replying here, I'm more than happy to provide time-stamped phone logs. I can in fact also show you my real-time location from my history on Google maps. It's unfortunate that my email after the fact (sent 10:42am, whilst still sat in the driveway of the property we intended to view) was not responded to, this whole discussion would have been much easier to have in that context.NegativeResponsiveness, Professionalism