Hello John and thank you for your feedback. Obviously we’re disappointed that you’ve only given us one star but we accept your points regarding the amendments needed to our online advertising and we’ve apologised for the mix-up. Clearly we’re pleased that you were happy with everything up to and including the point when the sale was arranged. Whilst positive online reviews can persuade people to use a particular company, negative reviews can do the opposite, so we feel it's important that all the facts are shared. Equally, where errors have been made, it's important that we face the matter and learn from it where we can. You had marketed your property for a year with another estate agent, without success and asked us to take over. After approximately eight weeks, we found a buyer for you, at over the asking price. When you accepted the offer, you agreed to break the chain if necessary and on that basis, your buyer (and the rest of the chain) were able to move forward. Shortly afterwards, you found a property to purchase and decided not to break the chain. As the sale proceeded and Christmas approached, the buyer at the bottom of your chain decided to withdraw from the transaction if things did not happen by Christmas. Pressure was applied by the chain to complete the sale and we feel it’s important to anybody reading this review, that they are aware of these facts. Buying and selling a property can sometimes be stressful and dealing with many different parties - buyers, sellers and solicitors throughout the chain - can be a tricky process for Estate Agents, trying to juggle dates and different needs of the various buyers and sellers involved in a chain of transactions. With hindsight, we clearly but unintentionally, applied too much pressure in this instance and we apologise if you felt pressured. Your chain was about to collapse and you would have lost your sale and we felt we were doing the right thing by you. In fact, we note that at the time of writing, your purchase still hasn't gone through, so had you not broken the chain, then things would clearly have fallen-through. We accept that we could have handled some of the conversations and negotiations more sensitively and we will certainly learn from this. We are of course pleased that your sale has concluded and we wish you the best of luck with your purchase.