We struggled throughout the process of buying our house with these estate agents. Communication was particularly poor and we spent most of our time chasing them for answers. Most of the time there was never anybody to answer the phones. The estate agents lacked knowledge about the houses we were interested in or failed to bring keys to show us the entirety of the properties. We are still waiting for a response to an email we sent 4 weeks ago and they have ignored our requests to have the for sale sign removed from outside our property. Thankfully, the house we bought sold itself.