Martin & Co Aberdeen
Martin & Co Aberdeen
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1.00 /5
1.00 /5
1.00 /5
Where do I even begin - this letting agency rented out an apartment to my partner in June and it has been NOTHING but trouble. A storm created a hole in the roof and given it’s the top floor, created a multitude of problems such as wet walls, dampness, mold, and the inability of our heating system to work. Imagine two 23 year olds in these conditions with temperatures at -3 degrees in December. They have offered NOTHING TO COMPENSATE. Only waived the 28 days notice basically leaving us homeless and only benefits themselves. There was no leniency of a reduction on rent for our final weeks, and this situation has forced my partner to leave his employment and both of us to leave Aberdeen as this experience has left such a sour taste in both of our mouths. Not to mention the several health problems this unliveable flat has given us such as a constant cold, potential pneumonia, skin rashes, breakouts etc. Every night we wake up freezing and cannot afford to purchase any additional electrical heaters on top of the crazy electricity bill we have already racked up by attempting to use the heating system in place - which we were never informed upon that does not work. The way this letting agency carries on is absolutely inhumane and hopefully our formal complaint to the council will shine some sort of spotlight of the scam business they have. All these people care about is the cheque of rent each month - who cares if the tenants have no working heating, a massive draft from an unfixed roof, and melting wet walls surrounding them? Absolute scumbags should be ashamed of themselves - I’m in disbelief this establishment has such a high rating. Do NOT rent from these people, as if you are young like ourselves with limited budget they will treat you like dirt as they know there will be limited consequences. I hope karma gets you for the absolute hell you’ve made me and my partners lives the past 6 months plus no compensation for the fact. Disgusting people with no soul.
1.00 /5
DO NOT RENT 3 BELGRAVE TERRCAE!!! Look at the state of this property, apparently repair work has been done! Asked for reduced rent so I could afford to heat the damp, wet cold property, but this fell on deaf ears. Refusal to reduce rent, blame put on landlord, whether this is true or not they are using owner to hide behind and owner is using them. No one wants to take any responsibility and do the right thing, so I am left living in this freezing flat, unable to afford to cost of heating it on the ancient system that is in place… It will be patched up and rented again, and I feel sorry for that person …
1.00 /5
VERY ANNOYED!! I’ve been a great tenant for the past 2 years and they totally messed me about with my deposit!! Charged me over £400 just for a simple clean!!! All for just abit of debri!!! Absolute joke, Not happy, Absolute scam!!! Trying to say I breeched a contract by having cats and that’s why I need to pay for cleaning even though this is nothing to do with each other!! Lots of things needed sorted when I first moved in and I’ve left that place in a much better condition than when I moved in! Absolute joke!!! Will never rent from them again! Also took over 4 weeks to even get back to me and I still don’t have my deposit!!! And they’re saying it still won’t be processed yet!! Slowest and worst agency ever that I have dealt with when it’s come to my deposit!! I’ve noticed lots of people complaining about the same thing!
1.00 /5
Martin&Co is an irresponsible agency. My agent Stephen Barr was an irresponsible agent. There are two reasons for this. Firstly, Stephen Barr did not return my deposit. After I checked out, he deducted £280 for cleaning and should have returned £100 for the deposit. He did not return the deposit to me after Safedeposits gave him the money. He said the cleaning fee was changed to £380, which was my rent for a month. I cleaned the room when I checked out and also took a video of the whole house (this is video evidence). The cleaning fee was my month's rent, which is really unreasonable. He did this to me because I am a student and I would like to post this unfair treatment in the hope that no more students will fall for it at this institution. Secondly, when I moved into the house, a lot of things were broken. The washing machine didn't work properly, there were problems with the electrical equipment, for example when turning the oven on for a while it would trip the circuit breaker. I also took videos and emailed Stephen but they were very slow to deal with it and very slow to buy a new washing machine. I lived a very long time without being able to use the washing machine. I wish I was here for help, I kept all the videos of me moving into the house and leaving the house and would like some advice on how to deal with such a bad agent, like can I sue them?
1.00 /5
I have a house in Aberdeenshire which I'm planning to rent out, so wanted to use Martin & Co for the initial stages, i.e. finding the tenant and then potentially for managing the property also afterwards. To see how much they care, I didn't call their office myself and instead, filled a "Free Valuation Form" on their website and left all my information, but no one called. Then I used their "Live Chat" service and spoke with a lady called Faye and she confirmed that THEY DO COVER MY AREA and got all my information, phone number, email etc, but again it's almost a week and no one has even called or emailed! When they're not bothered to call a potential client, how can I even expect them to provide any service, arrange any viewing or something for a property 20 miles away from their office?! I think they're not bothered with properties not in Aberdeen city centre, but instead of honestly telling you, simply ignore you! The experience with them was a purely waste of time, but on the other hand, I'm very glad that I knew about their working style in advance, before wasting money with them also.
1.00 /5
Unprofessional timewasters. Do not expect them to do due diligence and actually check that a property is available until 15 minutes prior to a confirmed viewing. Avoid.
1.00 /5
What a joke, the property rented has fallen into very bad disrepair due to the ignorance of everyone working there, where a small leak has now turned into countless times of the whole bathroom being flooded. The problem has been made known to everyone 3 months ago and still barely anything has been done. My parents and my disabled sister are now forced to live in mould, wet walls, rotten windows which cause draughts and ridiculous energy bills, plus water in the electrics to top it off. Personal furniture has also been damaged. Nobody has bothered to even offer compensation and the promise of reduced rent has also disappeared somewhere. Every time someone is meant to come do something we get stood up. The leak was "temporarily" fixed with promise that they will be back to carry on repairs but nobody turned up on the agreed date. Absolutely can not recommend this place. Every time I speak to Kevin or Stephen, I get told everything will be sorted and then it seems like it just gets brushed under the carpet... We have photo/video evidence of all of the above.
1.00 /5
This was hands down the worst rental experience that I had ever had. The advice that I would give anyone who is moving into a rental is to make sure that when you get the keys, you have a very thorough look around and make sure that everything is in working order and that the place is clean. It is quite easy to get swept away and just have a brief look over. When you move in and there is anything at all that doesn't seem right, then take photos. Lots of photos. This is important for putting together evidence and will help to save you money when you move out by making sure you get the deposit amount that you expect. My wife and I had to spend a day cleaning the place before we could move in. The carpet upstairs in one of the bedrooms was damp and mouldy and so we had to get a carpet cleaner to sort it out. We also had to clean and hoover the entire place, and there were cobwebs everywhere. There was even mushrooms growing in the cupboard (see picture) The heating wasn't working, which meant there was no hot water. The property hadn't been tested for legionnaires since 2017, even though it was empty for months before we moved in. Some of our neigh ours thought that it may have been over a year that it was empty. The oven didn't work. The TV didn't work. One mattress was covered in stains that were so bad it looked like it had been soiled. The landlord wouldn't take the mattress out of the property and so we had to store it in the living room. The second mattress was so cheap, you could feel every spring and we had to store that one also. The furniture in the living room was dirty and covered in dog hair. There were child drawings on the walls. The flooring was rotton in the cupboard and it had to be replaced before the water heater fell through the floor. The upstairs bathroom was reeking of damp which meant that we had to buy cleaning products for the sink and shower drains. We had to move out for the first week and wait for legionnaires test to be carried out and for them to figure out how the heating and hot water worked as the landlord wasn't bothered. We were charged £136.80 for cleaning, even though the place was far cleaner than when we arrived. We weren't offered any discount as a result of us moving in and then having to move out for a week. Also, someone was in the property without our permission to clean up the mushrooms in the cupboard downstairs. We weren't notified that someone was coming. The garden was covered in weeds and the grass was over a foot high. The garden is very small and yet it was so badly maintained that it took my wife and I four hours to get it to a tolerable standard. There were mice in the property which meant that we could only use a few of the kitchen cupboards as there was access to most of them from the back. There was panels off the back some of the units, which didn't help much. One of the kitchen cupboard spaces was filled with cobwebs and dead spiders when we arrived. This was one of the largest kitchen cupboards as well. The property cost £1100per month and so it wasn't exactly cheap. Thankfully we were in less than 2 months. Being in a property like that when you have two children of primary age, was awful. I naively thought that renting a property of that value would reduce likleyhood of issues but I was quite wrong.NegativeResponsiveness, Quality, Professionalism, Value
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Address
123-125 Rosemount Place, Aberdeen, AB25 2YH, UK, AB25
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Servicing landlords with well-presented properties only. No compromise. Our business is tailored for high quality long-term tenancies. We thrive on the business of landlords and tenants with high expectation. We serve tenants in a way that they are delighted to remain in your property for the years to come. Thanks to our nationally recognised brand Martin & Co are able to attract discerning tenants for Aberdeen properties... no matter where they are property hunting from. Potential tenants can deep into 360° Virtual Interactive Tours, which dramatically improve the initial search experience and lead to faster and better quality tenancies. Landlords can benefit from our 'Manage and Protect' service which guarantees the rent and protect their legal position, among many other benefits. We are really confident and passionate about what we do. We command a very strong position in the letting arena in Aberdeen. Managing and letting properties is our business, but building long term relationship with our landlords and tenants is our passion.
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