Unfortunately, the worse agency in Aberdeen, just avoid them, they are unprofessional and ambiguous with customers 👎🏼👎🏼👎🏼 …

Poor and low services dont want to help dont want call back, dont want to support. Have to do all maintanace for myself. Late to reply. Dont care how tenants feel, but care to squash your money out of the pocket. Property managers are the worst, rude and dont give a damn if you need any help. Like wise suit yourself no additional support.

The Aberdeen branch of Martin & Co are absolutely awful. It’s difficult to say wether it’s the agency itself or just the people who have been employed at this particular branch. The process of moving in was painful as none of the staff could tell what supplier was used for the electricity. They bounced me between “Tennant Shop” and themselves. It was a bad sign that the staff in this branch didn’t know basic information about a flat they were renting out. The branch also sent out my personal number to someone who sent me a poorly written text asking if they could check the property to fit in two heaters. There was no official acknowledgment that this person was any part of Martin & Co and found it unacceptable that Martin & Co wouldn’t request this appointment themselves. They have also implied I have lost items and Dana fed the property however no one was competent enough to reference the original inventory. I strongly recommend avoiding this Martin & Co until they can employ the right people or at least do a better job at training them.

Appalling customer service

Stay away!! Terrible. Tried to blame me for their poor service. Don't do 100 tenancies when you can only do 5!!!!

Unfortunately, the worse agency in Aberdeen, just avoid them, they are unprofessional and ambiguous with customers 👎🏼👎🏼👎🏼

Paid 100 pound deposit on the 3rd Aug 2017 on the 4th we decided not to go ahead and sent an email requesting a refund. This is now the 10th Aug and still no refund. I find this very appalling. I certainly won't use this company again who hold on to other people's money. If I don't get any satisfaction by tomorrow I'm going in to visit them.

Slow to respond to messages, slow to "examine" properties and engages in dishonest marketing. Do NOT use.

Never again! Five times to get the Tenancy right via Maxine, tried to get us as strangers to use one account for payments, I wasn't allowed to view the property when requested, The Tenancy agreement says that you will pay all court costs if any problems arise. I thought things couldn't get worse, but on the date my son moved in the window was open, the inventory all wrong, a leak was under the sink and had been for ages, the lights had exposed wires, the intercom, letterbox, outside light, TV, DVD,Ariel all don't work. To finish things off I had to turn off the water via the stopcock. The Boiler doesn't work and we have had either boiling or no hot water and no heating for two weeks! Martins via Melanie and Maxine are saying that "everything is fine". It's not fine. Please do not use this agency, it doesn't care about it's tenants just the landlords. Never in 9 years have I ever had this experience with agencies. Please put yourself first because the stress is not worth it!

I met a good landlord however you have been warned when dealing with this agent. Just need to be very carefully clean everything back to as the day you moved in to prevent any charges such as cleaning or for small scuff markings on the walls. Also they postponed the inventory check to the day after moved out even though the appointment have been made 5 weeks in advanced. Suggestion is, try not to touch the wall, carpet and do not use the toilet and kitchen during your tenancy then it should be ok.