Dear Saj, Thanks for your comments. I’m sympathetic with the way you feel. When looking at your case, I can confirm that we have processed your deposit in accordance to the legislation. Your deposit was registered and paid into SafeDeposits Scotland, the main deposit scheme authorised by the Scottish Government, at the beginning of your tenancy. At the time you did receive your Deposit Certificate directly from SafeDeposits Scotland, and the explanation on how to request your deposit back at the end of the tenancy. There are very well defined and strict processes and deadlines to submit a request of your deposit. We have adhered to these processes and deadlines. The decision of how the deposit will be returned will lay not on us, but on the SafeDeposits Scotland Independent Adjudicator. If you feel that the claim against your deposit is not reasonable, you are entitled to submit your case directly to SafeDeposits Scotland and they will make an unbiased independent decision. Please visit SafeDeposits Scotland on https://www.safedepositsscotland.com/ with your DAN number (supplied to you at the beginning of the tenancy) and submit your case directly to them. We are also members of The Property Ombudsman, the leading independent redress system of the property industry. Thus, if you feel that you have not been treated reasonably, you can submit your case and they will make an independent decision, including compensation if that is the case. We will adhere to The Property Ombudsman ruling. To contact The Property Ombudsman, please visit https://www.tpos.co.uk/. Martin & Co Aberdeen Property Ombudsman registration number is C0180134 You can always contact us on 01224636500 or aberdeen@martinco.com if you wish to discuss this further directly with us. Yours sincerely, Eduardo Prato Director Martin & Co Aberdeen