Where do I even begin - this letting agency rented out an apartment to my partner in June and it has been NOTHING but trouble. A storm created a hole in the roof and given it’s the top floor, created a multitude of problems such as wet walls, dampness, mold, and the inability of our heating system to work. Imagine two 23 year olds in these conditions with temperatures at -3 degrees in December. They have offered NOTHING TO COMPENSATE. Only waived the 28 days notice basically leaving us homeless and only benefits themselves. There was no leniency of a reduction on rent for our final weeks, and this situation has forced my partner to leave his employment and both of us to leave Aberdeen as this experience has left such a sour taste in both of our mouths. Not to mention the several health problems this unliveable flat has given us such as a constant cold, potential pneumonia, skin rashes, breakouts etc. Every night we wake up freezing and cannot afford to purchase any additional electrical heaters on top of the crazy electricity bill we have already racked up by attempting to use the heating system in place - which we were never informed upon that does not work. The way this letting agency carries on is absolutely inhumane and hopefully our formal complaint to the council will shine some sort of spotlight of the scam business they have. All these people care about is the cheque of rent each month - who cares if the tenants have no working heating, a massive draft from an unfixed roof, and melting wet walls surrounding them? Absolute scumbags should be ashamed of themselves - I’m in disbelief this establishment has such a high rating. Do NOT rent from these people, as if you are young like ourselves with limited budget they will treat you like dirt as they know there will be limited consequences. I hope karma gets you for the absolute hell you’ve made me and my partners lives the past 6 months plus no compensation for the fact. Disgusting people with no soul.