As a landlord I have had several problems with Martin and Co within a very short time, 3.5 months to be precise. To date I have no confirmation that any of the issues have or will be resolved. Presently and worryingly, I would deem them incompetent.

Bad service, very rude customer support, and a complete lack of integrity in dealing with customers. Rather than fixing issues, they put the blame on the customer, which is, quite frankly, ridiculous.

Martin & Co's fees are higher than other those of other letting agents in Aberdeen. Those higher fees don't equate to a better service though. Every fiber of my being was telling me not to accept the tenants Martin & Co put forward and I should have listened to my gut. The property was left in a disgusting state after just a few months. The tenants served notice to end the tenancy on a Friday but apparently Martin & Co said it was okay to hand the keys back on the Monday meaning the tenants were still there over the weekend packing but weren't going to be charged rent. I was told the check-out would be done on the Saturday. I entered the property on the Monday and found some of the tenant's belongings still there and the place was disgusting. Martin & Co then told me it was impossible for them to have done the check-out on the Saturday because they don't work weekend. It's not my fault the letting agent can't use a calendar to determine the date given was a Saturday. The letting agent then proceeded to tell me I couldn't deduct any money from the deposit because I had entered the property before they'd carried out the check-out even though I entered after the date the letting agent had given me.PositiveResponsiveness, Professionalism