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Martin & Co Aberdeen

Martin & Co Aberdeen

A selection of reviews/testimonials by highest rating
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1.00 /5

I have a house in Aberdeenshire which I'm planning to rent out, so wanted to use Martin & Co for the initial stages, i.e. finding the tenant and then potentially for managing the property also afterwards. To see how much they care, I didn't call their office myself and instead, filled a "Free Valuation Form" on their website and left all my information, but no one called. Then I used their "Live Chat" service and spoke with a lady called Faye and she confirmed that THEY DO COVER MY AREA and got all my information, phone number, email etc, but again it's almost a week and no one has even called or emailed! When they're not bothered to call a potential client, how can I even expect them to provide any service, arrange any viewing or something for a property 20 miles away from their office?! I think they're not bothered with properties not in Aberdeen city centre, but instead of honestly telling you, simply ignore you! The experience with them was a purely waste of time, but on the other hand, I'm very glad that I knew about their working style in advance, before wasting money with them also.

review by Arsh Moghtader
Reply from agent

Hi Ash, Thanks for your time on the phone just now. We missed each other phone calls yesterday, but finally we managed to talk. As explained, we did try to communicate with you timely when you enquiry came in. You left a message in our chat facility on Friday morning. We tried to reach you on the mobile number and email address that you left in the chat: I've copied and pasted this information below. I've change many characters for * to protect your information Operator name: Faye Checked by: Emily Client ID: MCP - Martin & Co Date: 08/04/2022 Time: 09:12 AM Chat ID: RAN0BGVZUK Name: A**** *********pour Phone: 07*** ****** Email: a***************u@****.com Customer type: Landlord Address to let out: ****************************************** Lead Summary: Client would like to arrange a rental valuation of their property on Monday. Please get in touch touch as soon as possible. Further information is contained in the chat transcript below. I have sent you a copy of the email received by us from the Chat operator on Friday. After unsuccessfully attempting contacting you on Friday and Monday (we have a policy of always calling customer first, rather than sending cold emails, particularly with landlord enquiries), Maxine Card, our Aberdeen Branch Manager emailed you and explained that we have tried to reach you on the phone but hadn't succeeded. That email never reached you. Why? Because you entered the wrong email address in the chat. You accepted over the phone that you entered the incorrect email in the chat. We did email you using the email address that you provided. Clearly since there was a typo in the email address that you entered, you never received such communication. It seems that the apparent lack of communication was in reality a typo in the email that you entered. We are absolutely committed to respond to all enquiries. The extremely high customer satisfaction level that hundreds of landlords and tenants continuously give us is the best testimony of this. We need the correct contact information to be able to communicate though. Once again, thanks for your time on the phone. Kind regards, Eduardo Prato Director Martin & Co Aberdeen Direct Line: 01224-974140

Contact details
Sales Phone:

01224 636500

Opening hours

Unknown

Address

123-125 Rosemount Place, Aberdeen, AB25 2YH, UK, AB25

About

Website:

https://www.martinco.com/estate-agents-and-letting-agents/branch/aberdeen

Servicing landlords with well-presented properties only. No compromise. Our business is tailored for high quality long-term tenancies. We thrive on the business of landlords and tenants with high expectation. We serve tenants in a way that they are delighted to remain in your property for the years to come. Thanks to our nationally recognised brand Martin & Co are able to attract discerning tenants for Aberdeen properties... no matter where they are property hunting from. Potential tenants can deep into 360° Virtual Interactive Tours, which dramatically improve the initial search experience and lead to faster and better quality tenancies. Landlords can benefit from our 'Manage and Protect' service which guarantees the rent and protect their legal position, among many other benefits. We are really confident and passionate about what we do. We command a very strong position in the letting arena in Aberdeen. Managing and letting properties is our business, but building long term relationship with our landlords and tenants is our passion.

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