Great customer service. Very polite and knowledgable. Fees more than competitive compared to other agents. And they make great tea! Would highly recommend.
I've rented for many years through different agencies yet Northwood have by far outshone the others. Very professional, thorough, clear communicators, with easy and smooth processes in place and also don't charge fees for anything and everything under the sun except for the standard stuff! The little things such as notifying various utilities of my move and setting up rent direct debit was good as saved me some time and also the 'New Home' card being a lovely touch all made for an easy, swift and smooth move! Thank youð
Having rented the same property for 9 years through Northwood I cannot speak highly enough of all the members of their team. Courteous,helpful,knowledgeable and professional they are all a credit to the company I would recommend and use them again without hesitation 10/10
Harriet has always provided excellent customer service and knowledge when i have approached her with any issues I have had. She resolves them efficiently and quickly, as though the problem were her own. She is very understanding, knows the industry well, and I truly believe she is an asset to Northwood.
I had a property through Northwood - that when I firstly met Rob. Due to my personal circumstances I needed to move ASAP. After showing me around the property to which he was polite, friendly and professional. I was very grateful how quick, efficient and maintained in great communication with me, whilst arranging paper work. Which reduced my stress massively! Throughout my tenancy he always remained polite with a can do attitude. I then has regular contqct with Harriet whom's customer service was excellent. She understood how sometimes communication was a problem due to my working hours. Harriet always left me a message/email and understood I'd get back to her. She was always polite over the phone. Extremely friendly with again a can do attitude. When ending my tenancy. I had viewing to arrange to view the property. Both Rob and Harriet respected that it was still my home that I lived in. Worked to do show arounds when it suited me. Respected my home when doing the view in by removing shoes. Wasn't invasive and respected my privacy! Shame over staff didn't. Northwood would do better with agents like rob and Harriet. They are fantastic at what they do! With the correct work attitude!
Very empathetic and easy to deal with throughout the process. Quick in responding and really helpful even when some issues arose, Rob and Harriet were both great to deal with! Thank you!
Rob was very professional during the viewing of the house I now rent. Sarah has been very understanding of my personal circumstances and has catered to my family's every need. All the staff are a credit to Northwood. I would highly recommend Northwood.
Robert was very helpful and professional through the renting process, even going the extra mile to make the process easier. I can't fault the communication and the flexibility around viewings. I fully recommend Northwood, thank you
Rob and Sarah were both extremely helpful throughout the application and moving process. They were knowledgeable, professional and efficient which meant everything went very smoothly. I felt well informed throughout the whole process due to their excellent communication. Thank you!
An amazing agency with professional people! I would like to say big thank you to the WHOLE TEAM in Worcester.:) Very professional staff from a viewing with Robert through all document process with checking and informing about an ongoing process with application. Collecting the keys and signing an agreement was very smooth. Customer approach for 5 star!!! I know what I paid for. My two previous agencies are far behind Northwood. Thank you Robert, Harriet, Sarah, Jonathan, Maria!!!!!
41-43 Barbourne Road, Worcester, WR1 1SA, UK
Website:
http://northwooduk.com/worcesterOur business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.