I had a property through Northwood - that when I firstly met Rob. Due to my personal circumstances I needed to move ASAP. After showing me around the property to which he was polite, friendly and professional. I was very grateful how quick, efficient and maintained in great communication with me, whilst arranging paper work. Which reduced my stress massively! Throughout my tenancy he always remained polite with a can do attitude. I then has regular contqct with Harriet whom's customer service was excellent. She understood how sometimes communication was a problem due to my working hours. Harriet always left me a message/email and understood I'd get back to her. She was always polite over the phone. Extremely friendly with again a can do attitude. When ending my tenancy. I had viewing to arrange to view the property. Both Rob and Harriet respected that it was still my home that I lived in. Worked to do show arounds when it suited me. Respected my home when doing the view in by removing shoes. Wasn't invasive and respected my privacy! Shame over staff didn't. Northwood would do better with agents like rob and Harriet. They are fantastic at what they do! With the correct work attitude!
Very empathetic and easy to deal with throughout the process. Quick in responding and really helpful even when some issues arose, Rob and Harriet were both great to deal with! Thank you!
Rob was very professional during the viewing of the house I now rent. Sarah has been very understanding of my personal circumstances and has catered to my family's every need. All the staff are a credit to Northwood. I would highly recommend Northwood.
Robert was very helpful and professional through the renting process, even going the extra mile to make the process easier. I can't fault the communication and the flexibility around viewings. I fully recommend Northwood, thank you
Rob and Sarah were both extremely helpful throughout the application and moving process. They were knowledgeable, professional and efficient which meant everything went very smoothly. I felt well informed throughout the whole process due to their excellent communication. Thank you!
An amazing agency with professional people! I would like to say big thank you to the WHOLE TEAM in Worcester.:) Very professional staff from a viewing with Robert through all document process with checking and informing about an ongoing process with application. Collecting the keys and signing an agreement was very smooth. Customer approach for 5 star!!! I know what I paid for. My two previous agencies are far behind Northwood. Thank you Robert, Harriet, Sarah, Jonathan, Maria!!!!!
I found Rob professional and knowledgable regarding letting my home. His guidance was excellent as it was the first time I had let my home. Thankyou
Harriet is so great. She is always there if we have any concerns or queries, and is always quick to get back to us. She is also really understanding about work and family life taking over (& how forgetful I am!)
Harriet has been fantastic at resolving a variety of issues whilst I have been a tenant through Northwood, with clear communication and promptly provided solutions. All members of the team are helpful, and will pick up and deal with problems in the absence of others - which is a real point of difference compared to my previous experiences.
Me and wife was put in a position of having to move to cyprus due to work commitments, the inevitable question arisen ( what to do with the house) at the time we was under a enormouse amount of pressure with work commitments. I decided to rent but didnt want the hassle of dealing with problems whilst abroad working also all the preperatio s before hand. When we met rob from northwoods who offerd the guarenteed rent scheme he literally releived all that pressure he was very knowligable and very informative clearly knew what he was doing. He payed attention to our needs and really cared about our worrys all went very smoothley, i would highly recommend rob for his unqustionable professionalism. In the future when we decide to buy another house and maybe rent it rob will 100% be my 1st port of call.
41-43 Barbourne Road, Worcester, WR1 1SA, UK
Website:
http://northwooduk.com/worcesterOur business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.