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Northwood - Worcester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
24.01.2019
Barbourne

Great customer service. Very polite and knowledgable. Fees more than competitive compared to other agents. And they make great tea! Would highly recommend.

Reply from agent

Hi Sudds, thank you so much for taking the time to post feedback about your experience of renting a property through Northwood. It is great to hear that you found our fees to be more competitive than other agents but even better to hear that you enjoyed a great cup of tea with us! We love looking after our customers and when they feel looked after. Hope you are settling in well. Best wishes from all the team.

5.00 /5
06.12.2018
Great service overall

I've rented for many years through different agencies yet Northwood have by far outshone the others. Very professional, thorough, clear communicators, with easy and smooth processes in place and also don't charge fees for anything and everything under the sun except for the standard stuff! The little things such as notifying various utilities of my move and setting up rent direct debit was good as saved me some time and also the 'New Home' card being a lovely touch all made for an easy, swift and smooth move! Thank you👍

review by Kate 06.12.2018
Reply from agent

Hello Kate, Thank you so much for taking the time to post feedback of your experience of renting a property through Northwood and we all hope you have had a lovely first Christmas in your new home. It sounds obvious but as a business we deal with property and we deal with people and helping to match the two together. During viewings through to signing the tenancy agreement, it felt like the property was ideal for you and it was a pleasure to help. Best wishes from all of us.

5.00 /5
12.11.2018
Superb

Having rented the same property for 9 years through Northwood I cannot speak highly enough of all the members of their team. Courteous,helpful,knowledgeable and professional they are all a credit to the company I would recommend and use them again without hesitation 10/10

review by Phil 12.11.2018
Reply from agent

Hi Phil, it has been a genuine pleasure for us to have been involved with your tenancy over very nearly a decade! It is a shame that the owners now need to sell the property but we hope you will be as happy in your new home as you have been in number 17. Thank you for taking the time to post feedback and for your very positive endorsement. Best wishes from the whole Northwood team.

5.00 /5
15.10.2018
consistently

Harriet has always provided excellent customer service and knowledge when i have approached her with any issues I have had. She resolves them efficiently and quickly, as though the problem were her own. She is very understanding, knows the industry well, and I truly believe she is an asset to Northwood.

Reply from agent

Hi Chris, Thank you for taking the time to post feedback about your dealings with Harriet and for your positive comments. There will always be maintenance and repair issues from time to time with any property and where things do go wrong, we will always try our best to get things sorted out as quickly as possible. Best wishes.

5.00 /5
25.09.2018
Outstanding

I had a property through Northwood - that when I firstly met Rob. Due to my personal circumstances I needed to move ASAP. After showing me around the property to which he was polite, friendly and professional. I was very grateful how quick, efficient and maintained in great communication with me, whilst arranging paper work. Which reduced my stress massively! Throughout my tenancy he always remained polite with a can do attitude. I then has regular contqct with Harriet whom's customer service was excellent. She understood how sometimes communication was a problem due to my working hours. Harriet always left me a message/email and understood I'd get back to her. She was always polite over the phone. Extremely friendly with again a can do attitude. When ending my tenancy. I had viewing to arrange to view the property. Both Rob and Harriet respected that it was still my home that I lived in. Worked to do show arounds when it suited me. Respected my home when doing the view in by removing shoes. Wasn't invasive and respected my privacy! Shame over staff didn't. Northwood would do better with agents like rob and Harriet. They are fantastic at what they do! With the correct work attitude!

Reply from agent

Hi Elizabeth, many thanks for taking the time to post feedback about Rob and Harriet and for your positive comments. As you experienced when you first wanted to view the property, it requires a certain cooperation from an existing tenant but we always do our best to keep any inconvenience to an absolute minimum as Rob and Harriet did. Thank you for leaving the property in excellent condition and with new kitchen flooring too. We hope you have settled well in your new home. Best wishes.

5.00 /5
25.09.2018
Rob and Harriet were

Very empathetic and easy to deal with throughout the process. Quick in responding and really helpful even when some issues arose, Rob and Harriet were both great to deal with! Thank you!

Reply from agent

Hi Aidan, Many thanks for taking the time to post feedback about Rob and Harriet, it is much appreciated. We hope you have settled in well to your new home. Best wishes.

5.00 /5
12.09.2018
Very

Rob was very professional during the viewing of the house I now rent. Sarah has been very understanding of my personal circumstances and has catered to my family's every need. All the staff are a credit to Northwood. I would highly recommend Northwood.

Reply from agent

Hi Leianne, Thank you for taking the time to post feedback about your experience of letting a property through Northwood and for your positive comments. It is very much appreciated and by Sarah and Rob in particular. We understand that moving house can be a stressful time and can involve stressful situations. We are here to help (but maybe not with delivering a Friday night takeaway!). Best wishes from the whole Northwood team.

5.00 /5
10.09.2018
Brilliant

Robert was very helpful and professional through the renting process, even going the extra mile to make the process easier. I can't fault the communication and the flexibility around viewings. I fully recommend Northwood, thank you

5.00 /5
22.08.2018
Excellent professional

Rob and Sarah were both extremely helpful throughout the application and moving process. They were knowledgeable, professional and efficient which meant everything went very smoothly. I felt well informed throughout the whole process due to their excellent communication. Thank you!

Reply from agent

Hi Katie, Thank you for taking the time to post feedback about your experience with Northwood whilst finding and securing your new home. It has been our pleasure to help and we all hope that you will be very happy there. We strive to provide a highly professional and friendly service and Rob and Sarah were particularly pleased with your kind comments. Best wishes from all the Northwood team.

5.00 /5
21.08.2018
An amazing agency with

An amazing agency with professional people! I would like to say big thank you to the WHOLE TEAM in Worcester.:) Very professional staff from a viewing with Robert through all document process with checking and informing about an ongoing process with application. Collecting the keys and signing an agreement was very smooth. Customer approach for 5 star!!! I know what I paid for. My two previous agencies are far behind Northwood. Thank you Robert, Harriet, Sarah, Jonathan, Maria!!!!!

review by Daga 21.08.2018
Reply from agent

Hi Daga, Thank you so much for taking the time to leave feedback on allAgents about finding a new home through Northwood Worcester. From the first viewing with and Piotr back in August, signing your tenancy agreement with you both 2 weeks later and helping you get settled in to your new home, it has been an absolute pleasure to help. We hope that you both will be very happy there for a long time to come. Best wishes from all of us at Northwood Worcester.

Contact details
Sales Phone:

01905 330530

Lettings Phone:

01905 330530

Lettings Email:

worcester@northwooduk.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

41-43 Barbourne Road, Worcester, WR1 1SA, UK

Our business is all about people and property and we have had the pleasure of helping to match one with the other throughout Worcestershire since 2003.

Our team

Worcester Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure