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Belvoir - Wolverhampton

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Belvoir - Wolverhampton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

I hoped for my queries to be followed up. A check list to see whether important jobs were complete would be useful. Times just ticking along and I’m still suffering with rodents years on. I feel very sad putting this review up. I understand your managing agents. But the manage is not there. I didn’t want to add the videos because this is way too public.

review by Ravi Chander

Reply from agent

Hi Ravi. I trust your qualm has now been resolved and I'm sorry you felt this way with regards to our firm. Feel free to contact me on sam.huskisson@belvoir.co.uk or call me on 01902267110 if you have any ongoing concerns. - Sam

1.00 /5

We consciously avoid any property's listed by this letting agents after our experience with them. We applied to rent a property, was waiting 7 weeks for a move-in date, we were ringing up weekly to check the progress of this and every time told that contractors were in the property doing some repairs and once these repairs were complete we would be given an official move-in date. After 7 weeks of waiting, we received an email to say that the landlord was no longer going forward with our application, no explanation as to why, we tried to contact the letting agents to ask what the reason for this was and received no communication back.

review by Keeley Morris

1.00 /5

My experience with Belvoir has been extremely disappointing. Despite completing the sale, I still haven't received the keys. Multiple calls to their office have yielded no results, and their lack of communication is appalling. Throughout the process, I was bombarded with calls for updates, given unreasonable deadlines, and practically threatened with the seller pulling out. Now, at the crucial moment of completion, I'm met with silence and no keys. This level of unprofessionalism from the estate agent is unacceptable. I urge potential buyers to think twice before choosing Belvoir.

review by Abdullah Asif

Reply from agent

Dear Abdullah, I must clarify the points you have raised, as there seems to be a misunderstanding. First of all, all communication with yourself during the sale process has been consistent and still is today. Our role is to get the property marketed and a sale agreed, and we continue our service to help each party with this, with the aim of a smooth transaction for everyone, however, the bulk of the work after the sale being agreed is with the solicitor. Regarding the threat of the vendor withdrawing, the vendor gave a deadline by the end of January due to the length of time the transaction went on, as much as you weren't happy with the deadline, the vendor was equally as unhappy with the time the sale was taking. We updated you with the vendor’s intention to withdraw, and had we not updated you with this and the Vendor had withdrawn, you would have been unhappy for us not letting you know. Finally, surrounding the completion date and keys, the vendor has not dropped keys to us despite our chasing each day since. Again, we facilitate a key handover, but without keys, our hands are tied. We have as much power getting you to collect the keys from our branch, if you didn't turn up, as we do with the vendor dropping the keys; all we can do is call. I have checked call logs from you, and we have not had any correspondence from you in this time. It is unfortunate that you are dissatisfied, but all communication has been clear, and we will always help where we can and will continue to chase keys for you. However, your solicitor will be able to advise you more. If you would like to speak to me directly, I have sent an email to you with my direct dial. Thank you Liam

1.00 /5

Just 1 piece of advice. Do not deal with them. They tell so many lies. Do not RISK your money and waste your time, stay away from them.

review by Raees Rajput

Reply from agent

Hi Raees, Thank you for the review and the chat this morning, I'm glad we've been able to clear the air and hopefully can work together in the future. If there's anything you need, feel free to contact me directly.

1.00 /5

Beware tenants and neighbours of properties let by these people. I had a party wall knocked down in high winds in November 2021 and despite providing proof it's shared and confirming we're liable for half landlord is allowed to ignore all requests for repairs and Belvoir as the letting agency are allowing this. Poor tenants have an unsecured home and we are left with property needing repairs. Almost 2 years now and still no further on. This company feels its OK to let their landlords reduce the value of your property. Stay well clear. In response to the reply, there is plenty you could do to assist. You manage the property on behalf of the landlord, you won't provide me with the landlords details to take this up with them directly, you are the only link I have to the landlord and you will not act proactively in supporting the repair of a jointly owned brick wall on behalf of not only me but your tenants. The tenants have confirmed you are not helping them either. So, now almost 3 years later we still have a fallen wall and the tenants have an unsecured rear garden. I stand by my comments.

review by Emily B

Reply from agent

Hi Emily, This is not an issue for the letting agents, this is completely out of our control. We are sorry to feel the way you do, however there is nothing we can do to assist you with your issue. Thank you.

1.00 /5

Extremely unhelpful, they refuse to do repairs, have to call 3,4 time before anyone picks up the phone. Extremely poor service

review by Abyy Abby

Reply from agent

Update 2nd July 24 - This review isn’t to do with this business. Hi Abby, … More

1.00 /5

If i could put 0 stars i would, absolutely the worst tenancy agency i have ever had to deal with. They don't answer the phone, it literally rings and hangs up. I was overcharged on my electricity bill and they couldn't do anything because the apartment was privately owned so they were blaming the billing agent who also couldn't do anything because they management company didn't receive a notification from belvoir that my heaters weren't even working. Stacey was the one who i was in contact with and she was literally ignoring my emails and replying back as if she was using a template to respond to my emails. if i could describe in one word on my experience it would "shambles". DO NOT RECOMMEND AT ALL.

review by Tiffany Vibes

Reply from agent

Hello Tiffany, We are sorry that you are not happy with the service. Please feel free to reach out to me directly at Michael.Warke@belvoir.co.uk. We are aware of an issue with the electricity company, however they were not appointed by Belvoir and we have no control over them at all. If there is anything I can do to help please let me know. Thank you Michael

1.00 /5

The service is very slow and communication is awful between customers and staff the website is constantly failing and documentation is not getting through due to these issues.

review by Tracey Smith

Reply from agent

Hello Tracey, We are sorry that you have found the need to give us a negative review. The property has been taken off the market for the agreed timeframe and you still had not returned all the paperwork to the referencing agency. The landlord agreed an extension and still the paperwork was outstanding. We did everything we agreed to, we did everything we could however the paperwork was taking too long to complete, the referencing company would not pass your application and without this we will not move forward.

1.00 /5

review by Adem Bergaoui

Reply from agent

Hi Adam, We are sorry the clerk arrived late for the appointment, and we are sorry the landlord decided to sell the property. If you wish to discuss further please call me on 01902 267111. As an agent we did everything we could. All the best in your new home. Thank you, Michael

1.00 /5

Staff are highly unproffessional and down right rude. Awful experience. They are currently trying to scam money from a family member. Avoid at all costs Dishonest

review by Lisa Ellis

Reply from agent

Hello Lisa, It is unfortunate that you have taken the time to write this review, I can only presume you are not aware of all of the information. We have done everything we can to assist and help the tenant of the property, we are certainly not trying to take any money that would not be lawfully due. We of course cannot go into detail but providing the tenant consents we would be happy to speak with you and explain the situation. As an agency we have tried to help and your relative is actually in a better position financially then he would have been should we not tried to help. Hopefully we get the opportunity to speak so we can explain. Kind Regards Michael