Very disappointing – would not recommend this agency My partner and I were looking to rent a house through this agency. We paid a holding deposit and both passed all reference checks. We have stable jobs, excellent income, and strong credit scores. Despite this, the agency suddenly informed us we needed a guarantor. Since we didn’t have one prepared, we offered a friend who is a homeowner. The agent told us this would be sufficient. Days later, they came back saying the guarantor didn’t pass the references and therefore the house would not be rented to us. This should have been made clear from the beginning. We even offered to pay a two-month deposit and to change the guarantor, but neither option was allowed. We feel misled – not only did they take our money, but they also wasted two weeks of our time and gave us false hope. Extremely unprofessional and disorganised behaviour from both the agent and the agency. Stay away.