We have been dealing with Ashton’s on a rental property which we are meant to move into in less than a week. They have been difficult to work with, seemingly unable to sort minor contract details and won’t return calls. We still haven’t even signed the contract despite paying the holding deposit 5 weeks ago. Extremely frustrating; moving house is stressful anyway and these guys are only adding to it. As a landlord myself I’d be mortified if my agent was as poor as this.

Appalling service leading to a very negative experience throughout the sale of our property.

Working with Ellyshia to purchase a property was not a good experience. I first viewed the property and fell in love with it, I keenly told Ellyshia I would consider my offer and let her know the next day after viewing it. By the time I rang her after work, she had told the sellers to accept a rental offer instead of selling. Despite me saying I wanted to make an offer, the property was gone. 6 months later it returned to market, I would have thought Ellyshia would give me a call or an email just to check if I was still searching, since she knew I wanted to make an offer on it previously, but I had nothing. Luckily I discovered the property again online, and keenly called Curchods to get my offer in. I spoke with Mark who was great, but it was the end of the day so he was going to get Ellyshia to call me in the morning. I never got that call. I called Curchods 3 times that day, and never heard from Ellyshia. On the 3rd call Mark spoke with me, and he put my offer forward to the sellers. A few quick calls later, I had offer accepted! Hooray! Mark got it done! Thanks Mark! Unfortunately, going forward I was dealing with Ellyshia again. We often had games of cat and mouse trying to catch eachother at the right time to speak, she was not available, I was not available, whatever. Every single call from Ellyshia would start the same “Hi I hope you’re wellll” and I will have that phrase burnt into my mind until the end of time. I wish her greeting would change once in a while. It never did. Anyway, I was told the tenant would leave the property in 6 weeks after I got offer accepted, which was fine. Unfortunately, Ellyshia must have kept telling the sellers that the right thing to do was to extend the tenancy because it happened multiple times. Early March turned to late April before the tenant was out. Every time I asked when they were leaving, I got a later date. Despite me waiting several months for the sellers to get rid of their tenant so we could finalise the purchase, when I was waiting for the lender I got no patience from Ellyshia. Every day she rang me and emailed me. Every day I would hear “Hiiii I hope you’re welllll” in her fake friendly greeting voice. Update? Can I have an update? Despite being told I would update her when I have an update. Where was this pestering “lets get this done” attitude in the months prior when I wanted to get into the flat? I was patient with the sellers because I wanted the flat, but there was no patience reciprocated at the end. Even asking Ellyshia for basic information, it took days to get answers. Ellyshia told me the flat had been professionally cleaned, but I’ve spent the past 2 evenings in the flat doing nothing but clean. Anyway, I am happy with my flat, but the buying experience and dealing with Ellyshia was not good, then again everyone else I briefly dealt with at Curchods was lovely and helpful. Thank you Mark for getting my offer accepted so swiftly. It was a shame your swift and effective pace was not kept up in the process by your colleague.

We’ve scheduled a viewing and then discovered that the agent didn’t turn up, we ended up waiting in the rain just outside the property. We then called the agency and needed to explain the situation, apparently the person who’s scheduled didn’t document any details. A person who responded on the phone agreed to come and show the property, so that’s another 15’ waiting. When he’s arrived and discovered that he didn’t have the keys and was expecting to find them in the lockbox, but that was empty. Conclusion: 40’ waiting plus commute waisted. Disappointing experience, i will try to avoid if I can. EDIT: this happened today 8 July 2023.

** BEWARE / COWBOYS IN TOWN** Avoid these cowboy estate agents at all cost. Wouldn’t let me view a house with them because I was under offer through another agent. I have reported this to the ombudsman who confirmed they are using illegal tactics to benefit themselves and not working in their clients interests. I have used curchods before but operating differently since management change! If you have experienced the same please report to the ombudsman so they can be held accountable..!

Hate is too strong a word. The web site was too much effort to navigate around. One star awarded not because I hate but for trying.

PUSHY agent, Using aggressive tactics to persuade buyers to make offers well beyond the asking price, whilst dodging important questions about the property. We asked them to find out certain things about the property from the vendor and they never called back - says it all. Makes us wonder about the state of the properties they choose. Who knows, we clearly will never find out because they don't call back. Unprofessional service and they only pursue buyers they THINK have money, so makes us wonder if they do pass on all offers? Curchods to explain themselves. No doubt they'll respond below with 'you are not on our system' excuses excuses.

Called Curchods Woking as they had a property for sale. They told me the property had sold and I left my details with them if something similar came back up. 2 weeks later the same property i queried about was back on the market and i was not informed. I would not use them again just for this reason, and i recall they were more interested in if i had a house to sell to purchase the house i queried about, as i said i was in no chain i believe that's why contact was not made. Terrible!! Be aware