We would like to extend our sincerest apologies for the disappointing experience you had during your recent viewing appointment with our St Albans team. Your feedback is of utmost importance to us, and we want to address the issues you raised. We fully understand the frustration and inconvenience you experienced when no one was available to let you in for your scheduled viewing, especially after you drove such a distance. Upon a thorough investigation of the situation, it appears we encountered a series of unexpected complications leading up to the viewing day. Initially, our team had scheduled an open house for the property with the consent of the current tenants, who were overseas at the time. However, shortly before your appointment, we encountered a change in their availability and their comfort level with us showing the property while they were away. Our efforts to coordinate with the tenants resulted in multiple changes, and we understand that this caused confusion and frustration for you. Moreover, it was a regrettable oversight on our part that we failed to communicate the cancellation of your viewing to you. We apologise for this lapse, and we understand how disappointing and inconvenient it must have been for you. Since we have now let the property, we unfortunately, cannot offer a rescheduled viewing. However, we are committed to improving our processes to ensure that such situations do not occur in the future. Once again, we deeply apologise for the inconvenience you experienced, and we thank you for bringing this matter to our attention. We value your interest in our services and hope to have the opportunity to help you better in the future.