We have been dealing with Ashton’s on a rental property which we are meant to move into in less than a week. They have been difficult to work with, seemingly unable to sort minor contract details and won’t return calls. We still haven’t even signed the contract despite paying the holding deposit 5 weeks ago. Extremely frustrating; moving house is stressful anyway and these guys are only adding to it. As a landlord myself I’d be mortified if my agent was as poor as this.
Reply from Curchods Woking: Thank you for sharing your concerns, and we sincerely apologise for any inconvenience you've experienced. At Ashtons, we are passionate about ensuring a smooth and stress-free journey for our clients. We understand that moving house is a demanding process, and we appreciate your patience during this time.
We want to assure you that we are actively engaged in finalising the details of your rental property. The delay in issuing the contract was a result of necessary negotiations with the landlord regarding certain terms and clauses. Please rest assured that our team is working diligently to reach a resolution promptly. The contract has been issued to you and w can see you have both signed. The contract is now with the landlord to sign.
Your feedback is invaluable to us, and we are committed to addressing any issues that may arise. We appreciate your understanding and look forward to swiftly resolving this matter to provide you with the exceptional service and peace of mind that Ashtons is known for.
