To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Very unprofessional! The rent refund process was totally chaotic. No one followed up after a month then saying that they have not found a new tenant yet which Chancellors are the one who asked us to leave earlier if possible. After that staff is no longer working there, they claimed that they do not have any evidence and asking us to pay the rent (29 days) even we were told to move out as there were someone moving in in 5 days. TOTALLY SCAM!!! DO NOT USE THIS agency!!!!

very unprofessional and don't respond to calls and email

Couldn’t even get through to this branch, despite trying multiple times over a number of weeks and calling different branches, even Head Office at one point! Missed out on viewing a number of properties we were interested in.

Since putting my own house on the market with another agent in Woking Chancellors has bombarded me with cards offering their services. They are not the only agent who has done this. All have been asked to stop and they have except Chancellors who has ignored my request. Annoying potential customers shows contempt for them. Who would want to use an estate agent who treats their potential customers with contempt.

PLEASE DO READ THIS REVIEW IF YOU WANT TO SAVE YOURSELF FROM DISAPPOINTMENT, STRESS AND WASTE OF YOUR TIME ! IF I COULD I WOULD NOT RATE CHANCELLORS EVEN ONE STAR. THEIR ATTITUDE , WORKING ETHIC AND DISHONESTY IS UNBELIEVABLE. Two weeks ago me and my partner registered with Chancellors to view a property in St. Johns Village , we were dealing with ** TANIA ROCHA ***from sales who from the beginning sounded like she is not even keen to do her job or get her commissions. We met her at the property and were surprised that she doesn't know almost anything about the house and when we asked her why the property hasn't sold yet she said it is very overpriced which I found very unprofessional. You would expect she will be acting on behalf of her seller's interest ... Unfortunately for us we fell in love with the house and straight after the viewing we put an offer on the property. It was Friday and *** TANIA ROCHA - SALES NEGOTIATOR ***said to us our offer won't be put forward until Monday as they have another viewings on SAturday ...???? On Monday we were very eager to hear the outcome of our offer but we had to call them ourselves to find out that TANIA ROCHA is off sick and that manager JORDAN will handle our offer. I called *** JORDAN CASKIE- SENIOR SALES MANAGER ***again around 1pm to find out that he actually can't find our offer form so he asked me to resend the offer form through to him which was promptly done by my partner . She never received any acknowledgment that he has received that email and that they are putting the offer through or dealing with it ... it was 5 pm when we thought we would check in again but ***JORDAN CASKIE ***was not around so we spoke to his colleague who mentioned there is another party interested who made an offer and that JORDAN CASKIE would calls us by the end of the day to give us some update... We never heard back from him and had to chase again the following day to find out there are other two offers on the table and JORDAN kept saying that there are at very similar level to ours... Remember, it has been more than 72 hours since we submitted our offer and we've never received official email confirmation to acknowledge our offer. on Tuesday after 2pm we received call from CHARITY HOLDEN - SURREY & HANTS SALES REGIONAL DIRECTOR who rejected our offer saying that there are two other offers which are significantly higher than ours . Her negotiations skills were 0 as she didn't even bother to ask us if we would like to increase our offer... After the phone call with her we decided to increase our offer which again was not acknowledged by email or phone call ( which made us think that maybe the seller was not even made aware of our offers in a first place )... The following day we just received email that our increased offer was rejected and the seller decided to proceed with another offer ,NO PHONE CALL FROM *** CHARITY HOLDEN ***OR ANY OF THEM AND IT WAS JUST LEFT LIKE THAT . We really felt treated unfairly and that we never actually had any chance to get this house. I HOPE SELLERS ARE ALSO READING MY REVIEW BEFORE THEY DECIDE TO PROCEED WITH THIS AGENCY AS THEY WILL NOT ACT IN THEIR BEST INTEREST WHATSOVER. Our offer was rejected on Wednesday but obviously we never had a call from them. I decided to give MANAGER JORDAN call today which is Saturday ( 3 days later) to find out what exactly happened with my offer . You won't believe it but he completely lied through his teeth saying that our offer was rejected last night ( which was Friday) ?! .... WE WILL NEVER USE CHANCELLORS AGAIN EVEN IF THEY HAVE OUR DREAM HOME , THEY ARE DOGGY AND NOT DECENT ESTATE AGENTS AT ALL . WE WILL BE ALSO LOOKING TO REPORT THIS ISSUE TO ESTATE AGENTS OMBUDSMAN .NegativeResponsiveness, Quality, Professionalism

Extremely disorganised and unprofessional.NegativeProfessionalism

Dreadful experience and a warning to any homeowner looking to sell. Joined in August 2020 to try and sell my property and had a good feeling with the manager I met at the time. Unfortunately the majority of viewings in 2020 had one issue or another and buyers were not properly checked prior to showing them in the flat about what is it they were looking for. Then the entire staff changed due to issues as I was later informed and it went from bad to worse - misplaced house keys, typo after typo on email correspondences from the new manager and then had the nerve to request a 28 notice to ‘leave’ despite the contractual part expiring 2 months earlier. Sadly even the regional manager was dishonest when complaints were raised as the property was still advertised despite being reassured it would come off the market earlier than that notice period that was dragged out. If your prepared to sell cheaply, then maybe this is the right company and branch for a sale as that was the only ‘expert’ guidance I was given when they couldn’t ‘sell’ to potential buyers - but then not a single member of the team came to discuss the property with me, the owner prior to showing anyone around.NegativeQuality, Professionalism, Value

Chaos. I was waiting 1.5 months for deposit and rent surplus - I was sending reminder emails to company. Every reply - "We are working on it. In contact with landlord". When I contacted landlord directly, she told me she is also waiting for any feedback for Chancellor's.

Rubbish. extremely disorganised and sneaky