WARNING about damp flat with health hazard they are currently relisting ( 1 bed, Tudor Way, Knaphill) Very long story short we had the most stressful year renting a flat that was being destroyed by damp and black mould in every room. Destroyed thousands of pounds worth of belongings etc. Despite being logged as a health and safety hazard on the inventory check out report, and knowing that flat needs some serious investigation and work, chancellor's decide to relist it 9th April just TWO WEEKS after we moved out. Anyone who is going to view their (now inscreased) £1.2k 1 bed flat inTudor Way Knaphill, just know that it has serious damp issues and it will ruin your health and chancellors dont give a toss about anything but taking your money. There's water ingress in the built in wardrobe wall, mouldy carpets and window bays and they just keep painting over it until I comes back through, which doesn't take long. They failed to fix it when we were there and acccording to residents this keeps happening over and over, people move out due to damp and the next victims move straight in. Funny thing is chancellor's lied the whole time saying flat has never been damp and saying we won't be relisting it. And it took them a lick of paint and TWO weeks. Chancellor's and south east property management lied to us on multiple occasions, we wouldn't trust them again. We're with Seymour's now and very happy in a non damp flat.

The reason agents have a bad name. Unlawful fees? Check False promises? Check Twisted communications? Check Ignorant? Check Will they lie? Check Will they steal? Check The list sadly goes on. Whilst this review is merely an expression of my opinion, it is one reached after 7 years of interaction. I rented a 4 bedroom house from them, and they acted as agent for the landlord who I never met. After viewing the house, it was agreed a lot of work was needed to make it a habitable family home. The agent very clearly agreed, and we struck a deal based upon basic things such as cleaning and painting would be done for us to enable a fresh start. On move in day we arrived to find none of this had been done, and when we raised the issue, we were told: ‘just leave it as you find it.’ This of course was unacceptable as the house, as-well-as dirty, was actually unsafe. When we left, they ignored us for months, and then tried to steal our deposit on the grounds that the house needed works!!! Saying that the check I had been lost and all issues were down to us. After taking this to the authorities they ruled, correctly, against the agents. However, this does not make us for months and years of stress and risk. Avoid like the plague. UPDATE: The case went the tenancy deposit scheme’s arbitration, and although it took several months, I received everything. The landlord chose to also blame the agent for the issues.

They are really slow. Getting anything fixed eg boiler, leeks etc take weeks. In our personal opinion I’d never use them ever again. Our oven has been broken for over 3 weeks. Still waiting. We have to call and chase them to find out what’s happening. Really unprofessional.

If I could give half a star I would. One of the worst agencies I’ve ever had to deal with. Unprofessional, dishonest, lazy and incompetent. They also like to take advantage of young vulnerable individuals with disabilities and ignore concerns. Avoid Woking branch sales team they just want your money.

One of the worst agents I've ever had to deal with, and that is saying something. Months taken to resolve serious issues, they blame contractors rather than take any responsibility, a week or more between email replies and after having no working shower for months I was offered £50 compensation which was worse than insulting. Avoid.

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Very unprofessional! The rent refund process was totally chaotic. No one followed up after a month then saying that they have not found a new tenant yet which Chancellors are the one who asked us to leave earlier if possible. After that staff is no longer working there, they claimed that they do not have any evidence and asking us to pay the rent (29 days) even we were told to move out as there were someone moving in in 5 days. TOTALLY SCAM!!! DO NOT USE THIS agency!!!!

very unprofessional and don't respond to calls and email

Couldn’t even get through to this branch, despite trying multiple times over a number of weeks and calling different branches, even Head Office at one point! Missed out on viewing a number of properties we were interested in.

Since putting my own house on the market with another agent in Woking Chancellors has bombarded me with cards offering their services. They are not the only agent who has done this. All have been asked to stop and they have except Chancellors who has ignored my request. Annoying potential customers shows contempt for them. Who would want to use an estate agent who treats their potential customers with contempt.