Terry, Matt and team were very professional and handled a very difficult drawn-out painful six month transaction with aplomb. Full marks.

After placing my flat on an online website for 6 months and not having any luck I decided to go with Chancellors on the Friday by the Tuesday they had Sold my flat, so would highly recommend Chancellors Woking. Although a daunting process, Terry, Dan and Matt kept me fully informed throughout the process efficiently and professionally. I have dropped a star purely due to the centralised back office progression team who were not easy to contact and did get me frustrated at times but one call to Dan or Terry and I would be back on track with what was going on behind the scenes. That said, via Chancellors recommended list of solicitors (QCAS), Attwells was first class and keeping me abreast of both transactions. I would highly recommend Chancellors Woking to anyone.

Sold and bought through this branch recently and although a daunting process, Terry, Matt and Dan kept us fully informed throughout the process efficiently and professionally. I have dropped a star purely due to the centralised back office progression team who although were informative were not easy to contact. That said, via Chancellors recommended list of solicitors (QCAS), Scott D was first class at keeping us abreast of both transactions. Would use again.

I don't know about the previous reviews, but here comes a real experience from a real person: Absolutely, utterly, FRUSTRATING and APPALLING (for Chancellors Woking) I cannot believe this company is still in business as they disappointed and frustrated me in virtually every occasion they could. 1. Prior to commencing my tenancy, they told me I would enter the property on day x and a few days before day x they informed me it was actually 3 weeks later - which forced me to find a temporary property for 3 weeks as I had already ceased my previous tenancy and as a result experience a big hassle and spend a lot of unnecessary money 2. They delayed to send me contracts and then, after I called them to request it, they sent it to me and were requesting ridiculous deadlines for completing them and sending it signed back to them (i.e. 1 -2 hours) 3. When I gave the notification that I wished to leave the property, I had on one occasion a Chacellors agent literally entering my house without any notice whatsoever (they simply opened the door and walked in) to show the property to potential new tenants and I had just come out of the shower and they nearly put me in a very embarrassing situation. Being honest, I think the "potential tenants" were even more embarrassed with the whole situation. 4. When I eventually left the property, they simply never got back to me to return my deposit and I spent days exchanging messages to receive my undisputed deposit back, let me make this clear, U N D I S P U T E D which therefore should have been paid back right away, and still they made mistakes and sent me less money than what they should have and to this date I am still to receive it in full. My problems are still ongoing and perhaps I should have waited until my case with Chancellors is closed to write a review here as given the experiences I have had so far, it is likely I will have some more horror stories to share. Really a shame, customer service: negative score.

If a 0-star rating were possible, this is what they would deserve. Our experience with Chancellors in Woking has been extremely disappointing and stressful from start to finish. From the beginning, communication was poor and inconsistent. Important information changed over time, and emails or concerns were often ignored or answered very late. We repeatedly had to chase for basic updates. The property had multiple issues reported during our tenancy, including mould, problems with the check-in inventory report, and not being provided with all the necessary keys — notably the bin area key. We had to chase the agency for two months to receive it, meanwhile walking 10 minutes each time to dispose of rubbish and asking the concierge for temporary access to the separate garbage door. There were also various general maintenance issues that required attention. Despite being clearly communicated, these problems were not handled properly or in a timely manner. The agency was disorganised and unclear, adding unnecessary stress during both move-in and move-out. There were several property managers that changed so many times over 7 months period. The most unacceptable part was the checkout process. We vacated the property on 01/02/2026, handed over the keys, and left the house in good condition. However, the checkout inventory inspection was scheduled almost two weeks later, which is completely unreasonable. Any inspection carried out so long after the property was returned cannot fairly reflect its condition at the time of checkout and puts tenants at an unfair disadvantage. Overall, the lack of professionalism, poor organisation, and disregard for tenants’ concerns made this a very unpleasant experience. I would not recommend this agency and would strongly advise future tenants to document everything carefully if they choose to rent through them.

Very disappointed with this agency. They are extremely unresponsive and have a serious issue with delays. Messages and emails often go unanswered, and when they do respond, it’s always after a long wait. It feels like they don’t take their clients seriously at all. If you’re looking for professional and timely service, I would strongly suggest looking elsewhere.

Extremely Poor Service Over 10 Years Extremely Poor Service Over 10 Years – Overseas Landlords Beware I used Chancellors Letting Agents for over 10 years, giving them ample opportunity to manage my UK property while I was based in Los Angeles. Unfortunately, their service consistently fell far below acceptable standards, and as an overseas landlord, I was left to deal with repeated mistakes, financial loss, and a total lack of accountability. Here are just a few examples of the persistent issues I experienced: 1. Total disregard for time zones Despite repeatedly informing them that I live in Los Angeles (GMT -8), Chancellors routinely contacted me at 4–5am my time. This level of carelessness reflects their broader lack of attention to landlord needs—especially those overseas. 2. Unprofessional tenancy handling without landlord approval In 2020, I gave permission to begin tenant referencing but made it clear that I would only approve the tenancy once I had reviewed the references and signed the agreement. Despite this, after weeks of no updates or paperwork, I was suddenly informed that the tenancy would start the next day. This was without my approval, without tenant references, and without a signed agreement. I had to escalate the issue urgently to prevent tenants moving in without my consent. This demonstrates a serious failure to follow proper procedures and communicate effectively. 3. Poor contractor oversight and mismanagement Chancellors frequently sent contractors to fix one issue only to cause another. There was no supervision or follow-up. The most egregious example: I paid for a new boiler installation and even paid £1,000 extra for it to be fitted in the loft. A year later, during a personal visit, I found it installed in a bedroom cupboard. When I requested a correction or refund, I was told it was “too long ago” to resolve. 4. Inadequate inspections and reporting Their regular inspection reports consistently stated the property was in “good condition” and “clean.” After the last tenancy ended, I found the property in a deplorable state, including visible mould, none of which had been mentioned in any report. Their check-out report was so poorly written that I was unable to recover adequate funds from the tenant deposit to cover clear damages. 5. Negligence in handling council tax After informing them that I would not be renewing with them once the tenant left, they failed to notify me of letters the council sent the,. In the past, council tax notices had been forwarded to me in the US. This time, Chancellors received all the correspondence—including a summons with seven days to pay—and only forwarded it to me on the last day of the notice period. I nearly faced a legal penalty due to their complete lack of responsibility. In summary: Chancellors have repeatedly demonstrated a lack of professionalism, oversight, and accountability over a decade of managing my property. Their processes are disorganised, their communication is poor, and their handling of contractors and legal matters is unacceptable. I strongly advise landlords—especially those based abroad—to avoid Chancellors at all costs. Your property and peace of mind are too important to leave in such unreliable hands.

The reason agents have a bad name. Unlawful fees? Check False promises? Check Twisted communications? Check Ignorant? Check Will they lie? Check Will they steal? Check The list sadly goes on. Whilst this review is merely an expression of my opinion, it is one reached after 7 years of interaction. I rented a 4 bedroom house from them, and they acted as agent for the landlord who I never met. After viewing the house, it was agreed a lot of work was needed to make it a habitable family home. The agent very clearly agreed, and we struck a deal based upon basic things such as cleaning and painting would be done for us to enable a fresh start. On move in day we arrived to find none of this had been done, and when we raised the issue, we were told: ‘just leave it as you find it.’ This of course was unacceptable as the house, as-well-as dirty, was actually unsafe. When we left, they ignored us for months, and then tried to steal our deposit on the grounds that the house needed works!!! Saying that the check I had been lost and all issues were down to us. After taking this to the authorities they ruled, correctly, against the agents. However, this does not make us for months and years of stress and risk. Avoid like the plague. UPDATE: The case went the tenancy deposit scheme’s arbitration, and although it took several months, I received everything. The landlord chose to also blame the agent for the issues.

Unfortunately the experience my wife and I have had with Chancellors Woking has been utterly abysmal. Communication was next to non-existent without us chasing. Despite being assured that the property we were trying to sell was highly desirable and they had several potential buyers looking for something exactly like our property, we had but a single viewing over the entire summer period! They blamed the lack of interest on us setting the price too high (even though we had gone with the price that their sales manager had suggested we could get) and even when we lowered it they were still unable to generate any viewings for us. At their request we made the property available for an open day 3 times, all of which were cancelled by Chancellors due to supposed lack of interest (not that they bothered to tell us!). When we decided we'd had enough and told them that we no longer wished to make use of their services, the regional manager got involved and, rather than apologising for the poor service we had received, was downright rude to my wife. With the exception of a few of their junior staff, my wife and I feel that Chancellors have shown us nothing but incompetence and contempt and, to top it all off, they are charging us £474 pounds for the privilege of this non-service! The only thing I can recommend about Chancellors Woking is that you steer well clear until they sort themselves out.