Very unprofessional! The rent refund process was totally chaotic. No one followed up after a month then saying that they have not found a new tenant yet which Chancellors are the one who asked us to leave earlier if possible. After that staff is no longer working there, they claimed that they do not have any evidence and asking us to pay the rent (29 days) even we were told to move out as there were someone moving in in 5 days. TOTALLY SCAM!!! DO NOT USE THIS agency!!!!