Very friendly and enthusiastic staff at Woking office, Andy Parker has been very helpful searching for best property that ticked all boxes.

Dealt with Matt Carter on several occasions, very professional and courteous. In this instance we couldnt find a property with Matt but this was in spite of him trying his hardest and really going the extra mile for us. Would certainly deal with Matt (and therefore Chancellors) again.

I recently bought a flat through the Woking branch and mainly dealt with Matt Carter. He was always helpful and approachable, answering all the questions I had about the property before and after the sale. If he was unavailable there was always someone happy to pass on a message; it would have been a 5* rating if they had tried to answer my queries without passing on the message, but I imagine that is just their set up.

Terry, Matt and team were very professional and handled a very difficult drawn-out painful six month transaction with aplomb. Full marks.

After placing my flat on an online website for 6 months and not having any luck I decided to go with Chancellors on the Friday by the Tuesday they had Sold my flat, so would highly recommend Chancellors Woking. Although a daunting process, Terry, Dan and Matt kept me fully informed throughout the process efficiently and professionally. I have dropped a star purely due to the centralised back office progression team who were not easy to contact and did get me frustrated at times but one call to Dan or Terry and I would be back on track with what was going on behind the scenes. That said, via Chancellors recommended list of solicitors (QCAS), Attwells was first class and keeping me abreast of both transactions. I would highly recommend Chancellors Woking to anyone.

Sold and bought through this branch recently and although a daunting process, Terry, Matt and Dan kept us fully informed throughout the process efficiently and professionally. I have dropped a star purely due to the centralised back office progression team who although were informative were not easy to contact. That said, via Chancellors recommended list of solicitors (QCAS), Scott D was first class at keeping us abreast of both transactions. Would use again.

I don't know about the previous reviews, but here comes a real experience from a real person: Absolutely, utterly, FRUSTRATING and APPALLING (for Chancellors Woking) I cannot believe this company is still in business as they disappointed and frustrated me in virtually every occasion they could. 1. Prior to commencing my tenancy, they told me I would enter the property on day x and a few days before day x they informed me it was actually 3 weeks later - which forced me to find a temporary property for 3 weeks as I had already ceased my previous tenancy and as a result experience a big hassle and spend a lot of unnecessary money 2. They delayed to send me contracts and then, after I called them to request it, they sent it to me and were requesting ridiculous deadlines for completing them and sending it signed back to them (i.e. 1 -2 hours) 3. When I gave the notification that I wished to leave the property, I had on one occasion a Chacellors agent literally entering my house without any notice whatsoever (they simply opened the door and walked in) to show the property to potential new tenants and I had just come out of the shower and they nearly put me in a very embarrassing situation. Being honest, I think the "potential tenants" were even more embarrassed with the whole situation. 4. When I eventually left the property, they simply never got back to me to return my deposit and I spent days exchanging messages to receive my undisputed deposit back, let me make this clear, U N D I S P U T E D which therefore should have been paid back right away, and still they made mistakes and sent me less money than what they should have and to this date I am still to receive it in full. My problems are still ongoing and perhaps I should have waited until my case with Chancellors is closed to write a review here as given the experiences I have had so far, it is likely I will have some more horror stories to share. Really a shame, customer service: negative score.

Unfortunately the experience my wife and I have had with Chancellors Woking has been utterly abysmal. Communication was next to non-existent without us chasing. Despite being assured that the property we were trying to sell was highly desirable and they had several potential buyers looking for something exactly like our property, we had but a single viewing over the entire summer period! They blamed the lack of interest on us setting the price too high (even though we had gone with the price that their sales manager had suggested we could get) and even when we lowered it they were still unable to generate any viewings for us. At their request we made the property available for an open day 3 times, all of which were cancelled by Chancellors due to supposed lack of interest (not that they bothered to tell us!). When we decided we'd had enough and told them that we no longer wished to make use of their services, the regional manager got involved and, rather than apologising for the poor service we had received, was downright rude to my wife. With the exception of a few of their junior staff, my wife and I feel that Chancellors have shown us nothing but incompetence and contempt and, to top it all off, they are charging us £474 pounds for the privilege of this non-service! The only thing I can recommend about Chancellors Woking is that you steer well clear until they sort themselves out.