I don't know about the previous reviews, but here comes a real experience from a real person: Absolutely, utterly, FRUSTRATING and APPALLING (for Chancellors Woking) I cannot believe this company is still in business as they disappointed and frustrated me in virtually every occasion they could. 1. Prior to commencing my tenancy, they told me I would enter the property on day x and a few days before day x they informed me it was actually 3 weeks later - which forced me to find a temporary property for 3 weeks as I had already ceased my previous tenancy and as a result experience a big hassle and spend a lot of unnecessary money 2. They delayed to send me contracts and then, after I called them to request it, they sent it to me and were requesting ridiculous deadlines for completing them and sending it signed back to them (i.e. 1 -2 hours) 3. When I gave the notification that I wished to leave the property, I had on one occasion a Chacellors agent literally entering my house without any notice whatsoever (they simply opened the door and walked in) to show the property to potential new tenants and I had just come out of the shower and they nearly put me in a very embarrassing situation. Being honest, I think the "potential tenants" were even more embarrassed with the whole situation. 4. When I eventually left the property, they simply never got back to me to return my deposit and I spent days exchanging messages to receive my undisputed deposit back, let me make this clear, U N D I S P U T E D which therefore should have been paid back right away, and still they made mistakes and sent me less money than what they should have and to this date I am still to receive it in full. My problems are still ongoing and perhaps I should have waited until my case with Chancellors is closed to write a review here as given the experiences I have had so far, it is likely I will have some more horror stories to share. Really a shame, customer service: negative score.