Asked for details of a property when moving from my flat & was never given them, left my flat in far better condition & cleaner than when I moved in but they're trying to charge me for silly things .

LANDLORDS STAY AWAY FROM THIS AGENCY!. I have possibly had the worst experience with this agency from start to finish. The staff are extremely unhelpful, rude and lazy!. Firstly I was shown a property which I loved from the moment of walking in!. In the exact words of Lesley Morgan I was told 'The Landlord of this property does not require a Deposit, he only requires one months rent' Which I found rather different!, However I was going ahead with the property anyway!. once the Applicant fee was paid of £175 I was then told I owe not just the rent but a deposit too (which is completely fine but it was incorrect information that was sold to me!). Then I ask if it may be possible to end my Tenancy earlier than expected due to unforeseen circumstances . I was told yes if I pay the fee of £250.00 For the property to be relisted, a new Tenancy agreement to be put into place and an amended Inventory, So I pay the £250 hoping the property would be relisted the next following day and ready to be back on RightMove, After 4 Days of ignoring my emails, I then am told I owe a further £50.00 When the landlord came round to the property to do a Check, I informed him of me paying this fee and he looked very shocked on the amount ! Two weeks later I then see the property live on RightMove, This is two weeks of extreme valuable time for myself as I needed to be out the property asap!. Finally I mention on the phone to Joanne Wilde If it may be a possibility to have one extra week to move from the property. I then wait a further 5 days for a response from Joanne to then be told I have a bill and can not go back on my word under no circumstances!, again not only that ; the fee is wrong again !!. Overall I would NOT recommend this agency what so ever. In no way are they efficient. To be quite honest they are enough to make you not want to rent again!!!.

If I could rate lower than one star I would. Our experience with this office was terrible from the start, being ignored constantly when we requested to view flats. It took my partner phoning and popping in constantly until they finally let us view a flat. They promised we were the first to see it which was a lie. By the time we had got to the office to put down our deposit straight after the viewing someone else had taken it. When we did eventually manage to get a flat, we were constantly harrassed by them asking if we had a bike because there were tyre tracks along the corridor outside our flat. Neither of us had a bike but they rang both of us several times regarding this even though we kept telling them the same thing. During our tenancy we reported multiple problems with dampness etc which they never rectified and then charged us for when we moved out. Any maintenance issues reported took several phone calls to them before they'd do anything about it. On moving out, we pulled out all the furniture to make sure we weren't leaving anything behind and found several receipts dated before we moved in and other items that were not ours so the property had clearly not been thoroughly cleaned. Avoid this company if you possibly can.

If you are a landlord please don’t list your property with belvoir, as it’ll never be sold or letted. And more see if you are a tenant. I liked a property for after viewing. After having called them that I’m ready to make the payment and accept the deal. The folks over the phone were very very rude and not co-operative at all. They didn’t support me at all and told me “other agencies have lesser stringent policies than ours. Why don’t you try them!!”. Their background check policies are also weird. But I’m happy that it didn’t work out with you as I have later heard from people how unhelpful this company is with its tenants.

Bad experience. Sent an email asking for viewing a property and never answered. So decided to go personally to the agency and I found a rude woman, white lots of prejudice about my possibilities of affording a rent just because I am not english, even if I have a good full time job since a year. When booked the appointment for the viewing, the lady arrived very late without even excuse herself, didn't know where to go and never smiled during the time we were together. Definitely not raccomended

The property was not maintained well during the tenancy and for the last few months we have been paying 695 ppm to live in a damp property.Returned the property in better condition than we found it.Agent firstly stated that they didn't want to take any of our deposit; however they then charged us 350 pounds for what they described as minor issues including a dirty cupboard and bluetac on the wall. They changed this list when we appealed to the DPS and then included a final check out fee which hadn't been mentioned previously in 2 years of tenure or checkout. Have agreed to the charges just because I am convinced that they are going to take this money however unfair. Don't use if you can avoid, if you can't, write your own inventory as their's is deliberately vague on the Landlord's side but they will screw you for as much as a spec of dirt and advise you take provide photographic evidence of problems that they find but you are unaware of. the landlord refused to remove his belongings from the loft during our tenancy. so we had to use a bedroom to store our belongings. horrible,horrible experience. AVOID at all costs.

DO NOT ... And I repeat DO NOT EVER use these people to manage or rent Your property. Lazy, ignorant, unprofessional, unreliable LIARS, we are utterly disgusted ... Be warned