If I could rate lower than one star I would. Our experience with this office was terrible from the start, being ignored constantly when we requested to view flats. It took my partner phoning and popping in constantly until they finally let us view a flat. They promised we were the first to see it which was a lie. By the time we had got to the office to put down our deposit straight after the viewing someone else had taken it. When we did eventually manage to get a flat, we were constantly harrassed by them asking if we had a bike because there were tyre tracks along the corridor outside our flat. Neither of us had a bike but they rang both of us several times regarding this even though we kept telling them the same thing. During our tenancy we reported multiple problems with dampness etc which they never rectified and then charged us for when we moved out. Any maintenance issues reported took several phone calls to them before they'd do anything about it. On moving out, we pulled out all the furniture to make sure we weren't leaving anything behind and found several receipts dated before we moved in and other items that were not ours so the property had clearly not been thoroughly cleaned. Avoid this company if you possibly can.