enquired about a property in Wigan that had already been taken but they took the time to go through my requirements and found another property for me to view.

Initially put house up for sale through the wigan office then somehow ended up under the st helens office. Wigan office amazing, st helens office absolutely pants!!! Email after Email sent to case worker during selling process with no replies or replies back to you in about a weeks time. Ring office to speak to case worker and continually get told she's working from home we can send an email with your enquiry to which you get no reply!!! Rude staff on the phone staff had attitude. Felt like they are not interested in you as a person only out for your money. Made the whole experience stressful. Would I recommend.??? Absolutely Not. Nor would I use them again. My advice is go elsewhere.

Very poor communication. I’ve been trying for weeks to view a property (that is still available) and i understand they’re limited to what they can do if the seller isn’t getting back to them but they never get back to me other than once, after I had already called them, just to tell me they can’t get ahold of the seller. I’ve sent several emails and all have been ignored. Very bizarre from both the seller and the agency.

Rude staff