As a tenant, they have been an awful company. They are not responsive with repairs, although very quick to respond when putting the rent up and giving deposit deductions for very little reason. Staff turnover was ridiculous while we were renting, and with each new staff member, the quality got worse and worse. As a tenant, I would advise that you go elsewhere if possible.

I do not recommend this estate agent. Advertising property as completely refurbished to an excellent standard and finding holes in the floor and sealing upon arrival. Walls with yellow patches everywhere, dirty property left unfinished by builders. Clueless staff who say contradictory things. Shocking customer service overall and time wasted to drive all the way to see property you would not consider if advertising was made ethically.

Terrible never replied to the 3 emails I sent regarding a rental property. Now it's gone off.

Total amateurs, never returned my calls regarding a viewing. Don't deserve custom.

Been a tenant in a rented property for 3 years, and recently bought a property through belvoir wigan, not had any problems during the tenancy but the house buying process was extremely unprofessional, which I put down to them dealing mainly with rentals and not having experience in property sales. Through no fault of our own or the vendors of the property, some issues arose around the sale, which where exacerbated by belvoir, and it became apparent that they lacked basic knowledge of the process, making the situation lot's harder than it needed to be. When we vacated the rental property, they informed us that they where keeping some of our deposit, for what I feel was unjustified reasons, nothing in the property was damaged and we thoroughly cleaned the place. Also charging £30 for a few new light bulbs that need replacing is ridiculous. I don't normally write reviews but unfortunately I felt like I needed to write this one as I have been really disappointed with this whole situation.NegativeProfessionalism

Asked for details of a property when moving from my flat & was never given them, left my flat in far better condition & cleaner than when I moved in but they're trying to charge me for silly things .

LANDLORDS STAY AWAY FROM THIS AGENCY!. I have possibly had the worst experience with this agency from start to finish. The staff are extremely unhelpful, rude and lazy!. Firstly I was shown a property which I loved from the moment of walking in!. In the exact words of Lesley Morgan I was told 'The Landlord of this property does not require a Deposit, he only requires one months rent' Which I found rather different!, However I was going ahead with the property anyway!. once the Applicant fee was paid of £175 I was then told I owe not just the rent but a deposit too (which is completely fine but it was incorrect information that was sold to me!). Then I ask if it may be possible to end my Tenancy earlier than expected due to unforeseen circumstances . I was told yes if I pay the fee of £250.00 For the property to be relisted, a new Tenancy agreement to be put into place and an amended Inventory, So I pay the £250 hoping the property would be relisted the next following day and ready to be back on RightMove, After 4 Days of ignoring my emails, I then am told I owe a further £50.00 When the landlord came round to the property to do a Check, I informed him of me paying this fee and he looked very shocked on the amount ! Two weeks later I then see the property live on RightMove, This is two weeks of extreme valuable time for myself as I needed to be out the property asap!. Finally I mention on the phone to Joanne Wilde If it may be a possibility to have one extra week to move from the property. I then wait a further 5 days for a response from Joanne to then be told I have a bill and can not go back on my word under no circumstances!, again not only that ; the fee is wrong again !!. Overall I would NOT recommend this agency what so ever. In no way are they efficient. To be quite honest they are enough to make you not want to rent again!!!.

If I could rate lower than one star I would. Our experience with this office was terrible from the start, being ignored constantly when we requested to view flats. It took my partner phoning and popping in constantly until they finally let us view a flat. They promised we were the first to see it which was a lie. By the time we had got to the office to put down our deposit straight after the viewing someone else had taken it. When we did eventually manage to get a flat, we were constantly harrassed by them asking if we had a bike because there were tyre tracks along the corridor outside our flat. Neither of us had a bike but they rang both of us several times regarding this even though we kept telling them the same thing. During our tenancy we reported multiple problems with dampness etc which they never rectified and then charged us for when we moved out. Any maintenance issues reported took several phone calls to them before they'd do anything about it. On moving out, we pulled out all the furniture to make sure we weren't leaving anything behind and found several receipts dated before we moved in and other items that were not ours so the property had clearly not been thoroughly cleaned. Avoid this company if you possibly can.

If you are a landlord please don’t list your property with belvoir, as it’ll never be sold or letted. And more see if you are a tenant. I liked a property for after viewing. After having called them that I’m ready to make the payment and accept the deal. The folks over the phone were very very rude and not co-operative at all. They didn’t support me at all and told me “other agencies have lesser stringent policies than ours. Why don’t you try them!!”. Their background check policies are also weird. But I’m happy that it didn’t work out with you as I have later heard from people how unhelpful this company is with its tenants.