I had a viewing at a property in West Drayton and had the worst experience from Jaleel Liaqat of Cameron West Drayton. It looked like he didn't like his job or that he wanted to be elsewhere or didn't perhaps have his morning coffee. He thanked the folks when I was half way thru the viewing expecting me to get out, which I politely denied and then he did that a second time. Neither the tenants nor I had concerns with me continuing the viewing. After the viewing, he kept questioning our referencing which was already completed both by his office and the Cameron agents in Uxbridge (a pleasant experience) and a necessary part to sanction viewing in the first place. He talked about the landlord's traditionalist values about our situation which was undoubtedly crude, lacking clarity and useless to our conversation. Upon sharing feedback with their office, I received a call back to understand what went wrong and how they could raise my experience. Eitherway if anyone is doing a viewing, please avoid this rude mediator and request another agent.

Not the best experience. Poor customer service

Unfortunately have had very mixed experiences with Camerons (which would have been a 1 star, but added an extra star for the awesome Esmerelda!). We were tenants managed by Camerons for 2.5 years. Main issues: - We previously dealt with Nicole (and her manager Michelle), who were truly unsupportive. We repeatedly had to contact her to get meter readings (which we had no access to and she was meant to send monthly), only to be told that I'm wrong and had received them (which I got her to check and no, she had not emailed me - I didn't appreciate the liar implication!). Every month we had the same issue where she would not send them and I'd get overcharged in my estimated bills. - Contact with Nicole was a massive issue. I would repeatedly ring to discuss things such as renewing our tenancy (which I provided nearly 4 months notice for) and was told I'd get a call back later that day. It would never happen. This went on for 2.5 months, with me worried I'd run out of time to find a new place if required. I counted nearly 7 calls, 2 emails and 1 in person visit from myself to get this sorted. - During an emergency (our alarm kept going off and we had NO details of the alarm code, which was a doc that was missing from our welcome pack. This was never provided when we pointed this out), the emergency number was disconnected and we had no contact. We managed to work out the alarm code through talking to neighbours but when we raised the issue (i.e. what should we do if there was a real accident, e.g. flooding from the flat above), we were told by Michelle that we should just 'use common sense in a crisis'. Very helpful(!) - We got a parking fine when we first moved in, due to not being given a parking permit (that we weren't told was needed). They did nothing to help us remove this fine. They also kept poor track of parking, couldn't even tell us who owned which spot so we couldn't swap to a safer spot. So we had to pay to park in our own spot. - Our car got broken into and Cameron would not allow us to contact the landlord directly to request additional CCTV/a gate to prevent a repeated incident. We also requested CCTV to submit to our police report, which had to be submitted quickly. By the time we received it, our police report had expired, so we couldn't submit. We also only received a mobile video recording of the video on Nicole's pc screen, rather than the actual video file. It was just so messy and unprofessional. - Issues were never fixed. From day 1 I said that our door alarm didn't work, which I gave up on in the end. They didn't send someone to fix it and I got bored asking about it, so I dealt with having to run downstairs to the main door to let people into my flat. - Throughout most of our tenancy, I have no idea what management service was provided by Camerons. They only had to provide basics, such as meter readings and help us with our tenancy administration, but they did an appalling job at it. I actually raised a complaint with Michelle regarding everything, which she said she would look into, but very little changed after that. We arranged a house visit (where she told us about using 'common sense', then noted four things we needed fixing and then sent someone to fix two of the issues (which weren't properly fixed). No other resolution than that) Positives: - We actually had a really positive last year, due to Esmerelda taking over. She has provided meter readings (or provided them when requested), has always been incredibly professional over the phone, gets everything sorted quickly (e.g. the renewal process was completed over a couple emails within a day, or letting us know about law changes to deposits, which we wouldn't have known otherwise) and has been an absolute joy. During the end of our tenancy, she handled everything seamlessly, made sure to double check info with us and was just lovely to deal with. It really helped us knowing that everything was being managed correctly! Thank you for your support Esmerelda :)

Our experience dealing with Cameron over our deposit return was extremely disappointing and unnecessarily stressful. Despite leaving the flat professionally cleaned (with receipt provided), we were initially presented with a £460 deduction claim. A large portion of this related to additional cleaning, even though the property had already been professionally cleaned to a high standard. Many of the issues listed in the check-out report referred to minor dust or vague comments such as “further staining,” yet there were no comparable check-in photos or clear evidence showing any deterioration. We were also told that a cleaning quote had been obtained from “Mobile Maids.” However, we had already contacted this company ourselves while arranging our own cleaner and knew their pricing. The quote Cameron provided was higher than what Mobile Maids quoted us directly, which raised concerns about transparency. We submitted a detailed written response with supporting evidence, including photos and video footage from the day we vacated the property. An alleged mattress stain, which was not present when we left and was contradicted by our video evidence, was later removed and described as a “gesture of goodwill.” It did not feel like goodwill — it felt like a charge that should never have been proposed in the first place. Throughout the process, our detailed points were largely ignored in email responses. Instead of addressing the substance of our evidence, the proposed deduction amount would simply be reduced slightly. It felt less like a fair review and more like a drawn-out negotiation process in the hope we would eventually accept a higher figure out of exhaustion. We were told discussions had to remain in writing, yet when we did manage to speak by phone to challenge certain points — such as being told we were liable for dust because we vacated a couple of days before the tenancy ended — there was no clear justification provided when questioned. We were repeatedly warned about the inconvenience and delays of going through the Tenancy Deposit Scheme, alongside suggestions that the original higher claim would be submitted if we did not agree to revised figures. This felt pressurising rather than constructive. In the end, the proposed deductions were reduced from £460 to £275. While this was presented as a “fair agreement,” we do not believe we should have been paying anywhere near that amount given the condition the property was left in and the professional clean already carried out. We ultimately agreed simply to bring an exhausting process to an end. The entire experience was time-consuming, frustrating, and could have been handled far more fairly and transparently.

Title: Very Disappointing Experience with Cameron Estate Agents I had a very bad experience with Cameron Estate Agents West Drayton. They withheld my deposit unfairly and handled the situation very poorly. Despite following all the tenancy requirements and leaving the property in good condition, they still made excuses to keep my money. I believe this was intentional and completely unfair. The communication was unhelpful, and I felt disrespected throughout the process. I would strongly advise others to be extremely cautious when dealing with this agency. I’m very disappointed and would not recommend them based on my experience.

Karolina’s response below highlights how rude the staff in west Drayton are. Since leaving this review I have had difficulty getting through to the letting agency today. She referred to me as confrontational but I was not intimidating at all to their staff. They have met me multiple times and they know full well not only that I have reasonable basis for complaints but that the flat was given to me in a condition which was not as advertised. The previous tenants had covered up all of the marks on the walls were paintings so we weren’t aware about all the marks. It may come across as confrontational but it is pure frustration. ….. Awful letting agency. We have had multiple issues with no help from the agency Over the years: - The toilet has a faulty mechanism and we had no flushing toilet for 4 days, Cameron’s refused to agree to cover the cost when I called my own contractor out as the issue was unmanageable -their recommendation was to pour a bucket of water down the toilet for the interim which was 4 days — The fridge wasn’t defrosting and I logged the issue. They took a while to resolve which meant the froze leaked all over the more hen floor -Kirstie banged her car door against mine in our car park - When I have on several occasions asked to escalate and speak to their management they have refused - now our washing machine is leaking and they said ‘we will deal with it when we can’ In west Drayton there are some great letting agencies like Coopers and R Whitley and co who I have had before and who have been lovely. Every member of Cameron’s is rude and they refuse to help tenants. This is my temporary home but it has been an awful experience. I do not recommend letting with them.