Our experience dealing with Cameron over our deposit return was extremely disappointing and unnecessarily stressful. Despite leaving the flat professionally cleaned (with receipt provided), we were initially presented with a £460 deduction claim. A large portion of this related to additional cleaning, even though the property had already been professionally cleaned to a high standard. Many of the issues listed in the check-out report referred to minor dust or vague comments such as “further staining,” yet there were no comparable check-in photos or clear evidence showing any deterioration. We were also told that a cleaning quote had been obtained from “Mobile Maids.” However, we had already contacted this company ourselves while arranging our own cleaner and knew their pricing. The quote Cameron provided was higher than what Mobile Maids quoted us directly, which raised concerns about transparency. We submitted a detailed written response with supporting evidence, including photos and video footage from the day we vacated the property. An alleged mattress stain, which was not present when we left and was contradicted by our video evidence, was later removed and described as a “gesture of goodwill.” It did not feel like goodwill — it felt like a charge that should never have been proposed in the first place. Throughout the process, our detailed points were largely ignored in email responses. Instead of addressing the substance of our evidence, the proposed deduction amount would simply be reduced slightly. It felt less like a fair review and more like a drawn-out negotiation process in the hope we would eventually accept a higher figure out of exhaustion. We were told discussions had to remain in writing, yet when we did manage to speak by phone to challenge certain points — such as being told we were liable for dust because we vacated a couple of days before the tenancy ended — there was no clear justification provided when questioned. We were repeatedly warned about the inconvenience and delays of going through the Tenancy Deposit Scheme, alongside suggestions that the original higher claim would be submitted if we did not agree to revised figures. This felt pressurising rather than constructive. In the end, the proposed deductions were reduced from £460 to £275. While this was presented as a “fair agreement,” we do not believe we should have been paying anywhere near that amount given the condition the property was left in and the professional clean already carried out. We ultimately agreed simply to bring an exhausting process to an end. The entire experience was time-consuming, frustrating, and could have been handled far more fairly and transparently.